CosmeticrxReviews of cosmeticrx.com

I’ve tried to cancel my subscription via email and on my dashboard. I was unsuccessful in getting this done. Cosmeticrx has not been able to bill my credit card after weekly attempts. Again I have proof requesting cancellation in November 2025.

I originally signed up on Groupon, and after my initial order, contacted the cosmetic Customer Service team via email to cancel my account and any future orders. I received a prompt email from them saying they’d be happy to help. It’s the third month now, and they continue to ship me costly shipments, and I am unable to reach a real human to resolve this. They never canceled my account or orders, and they continue to ship medication and charge me. The same thing happened to my husband. I have requested a phone call with a manager or any human being, but nobody gets back to us. we We continue to get the same exact form letter no matter what we write to the Customer Service team. Now I am thousands of dollars in to something I canceled three months ago with no way to reach anyone. This is by far the worst Customer Service and the worst company I’ve ever dealt with.

I ordered Latisse 5 mg for their advertised $79 on 12/1. I filled out the website questionnaire but never heard whether it was approved or denied, yet they charged me $99. After multiple attempts to work this out with no response via customer support email or on their website, I had to file a report with my bank. I've used this company before with no issues but this has been a disaster.

I believe this company is a scam. I placed an order on 12/10/25 and as of today (1/2/26) I still haven't received it. All they have been doing is giving me the run around and today when I checked for a response to my last message, they told me that they were going to rerun my card again to place a new order when I have already paid them for shipping and my prescription on 12/10 (which I haven't received a refund for). So, they are trying to charge my card twice without sending me an order.

This buisness should be shut down. Not only do they not have a number you can call to talk to ANYONE, ever, their customer service is generic responses that don't fix the issue. I have medications prescribed and they constantly have delays of 1-2 weeks between dose adjustments that I am sure are not safe when missing a medication for that long. Never have I spoke with a doctor and when having side effects, some random person, not a medical professional, was asking what my symptoms are with no further response. I'm not sure how they are legally able to operate. They have over billed me and took MONTHS to refund the money only after many attempts of contacting their pathetic customer service and the better buisness burea. Stay FAR away. You will be out money, frustrated, and potentially getting unsafe doses with week delays between meds that should be routine.

⚠️⚠️⚠️ CONSUMERS BEWARE OF MD MEDICAL BOARD COMPLAINTS AND FINES FOR COSMETICRX ADVERTISED AND VETTED BY GROUPON ⚠️⚠️⚠️ Before purchasing injectable or prescription-based services through this merchant, consumers should conduct independent due diligence. The physician associated with prescribing medications for CosmeticRx, Patrick Desmond Kavanagh, MD, has a documented history of medical board actions, consent orders, and monetary fines across multiple states, including Florida, Texas, Michigan, New York, South Carolina, Hawaii, and Virginia, according to publicly available medical board records. These actions include fines, letters of concern, consent agreements, and reporting violations related to prior board orders. Patrick Desmond Kavanagh, MD While a medical license may be listed as “active,” consumers should understand that active status does not negate prior disciplinary actions, especially when those actions involve regulatory compliance and reporting failures across several jurisdictions. In my personal experience as a Groupon customer: The product was never delivered A tracking number showed delivery to another state, not my address My personal health information was exposed to another individual The merchant refused to refund Groupon denied a refund solely because the voucher was redeemed—despite non-delivery and merchants refusal to refund my money, which is theft. Injectable medications require trust, transparency, and strict compliance with medical and privacy standards. Based on public records and direct consumer experience, I no longer trust this merchant or Groupon’s vetting process for this listing. Consumers should carefully review medical board histories, BBB complaints, and one-star reviews before purchasing health-related services advertised on Groupon. HERE'S THE BACKGROUUND ON MY GROUPON PURCHASE!!! I purchased a Groupon voucher for ********* services on July 9, 2025 (Order #1000-150090-964220) in the amount of $112.50, and redeemed the voucher on October 28, 2025, as required to receive the product. I also paid $29.99 in shipping directly to the merchant, CosmeticRx. I would never have known of or transacted with CosmeticRx but for Groupon’s advertisement and placement of this merchant on its platform. As a consumer, my reasonable expectation is that Groupon vets its merchants, ensures they meet quality and compliance criteria, and will stand behind purchases when a merchant fails to deliver. None of that occurred. CosmeticRx never delivered the product. Instead, they provided a tracking number falsely marked “delivered,” which I later confirmed was sent via FedEx to Oxnard, California (FedEx Tracking #395088587296), not my residence in Princeton, Texas, exposing my personal health information to another individual. This was reported to Groupon with screenshots. CosmeticRx refused to refund and ceased communication. I informed Groupon that I no longer trust this merchant or the injectable product due to non-delivery, misrepresentation, and PHI exposure, and requested a refund. Groupon refused, stating that because I redeemed the voucher, no refund is available. This creates an unfair “catch-22.” Redemption is required to obtain the product, yet redemption is used to strip consumers of refund rights when the merchant fails. I could not have known—at redemption—that the product would not be delivered, that my PHI would be exposed, or that the merchant would refuse to communicate or refund. Groupon, however, had access to prior complaints and reviews reflecting these exact issues. Groupon’s conduct constitutes misleading and deceptive trade practices under the Texas Deceptive Trade Practices–Consumer Protection Act (DTPA) by advertising and profiting from a merchant that fails to provide goods as promised, while denying refunds after merchant nonperformance. Groupon's failure to delist this company from their platform results in harm to the Consumers who purchase this company's product based on Groupon's vetting and quality assurance program. This company is unlawful and unethical.

I sent them an email in which they responded revoking authorization for them to use my card. They then gave me instructions on how to cancel my account which I followed. I was offered the medication at a lower price, which I declined. The very next day they charged my card. I reached out to them immediately and their response was they will try to stop the pharmacy, but there is nothing they can do. They made a fraudulent charge on my account after it was canceled. Stay away from this company. I will be contacting my bank on Monday and doing everything in my power to make sure nobody else has to deal with this kind of nonsense.

I placed an order with CosmeticRX over two weeks ago, paid in full, and still haven’t received my medication. They claim it was shipped, but there’s no tracking number, and the order status on their website hasn’t changed at all. I’ve emailed multiple times and received zero response. This is completely unacceptable for a company that deals with health-related products. If you can’t fulfill orders or communicate with customers, you shouldn’t be in business. At this point, it feels like a scam. I strongly advise others to avoid CosmeticRX until they fix their customer service and delivery issues.