CosmeticrxReviews of cosmeticrx.com

This company is the worst. Customer service is non existant. I send messages and emails and get no reply or if I do get a reply they dont bother answering my direct question. Monthly prescription is always sent late so I cant stay on a constant schedule. Absolutely the most unprofessional and frustrating business to deal with. Any good review was probably solisited by the company. I know for a fact they do this. After my initial purchase from a Groupon, I immediately had poor customer service (sent me meds with no information or instructions and would not respond to my email or DMs) so I left a bad review on Groupon. Someone called me within hours! Spent all this time going over information with me, making sure I was happy. Then said if I'd be willing to go on Groupon and leave a 5 star review they would make my first month free. He waited on the phone while I left the review, confirming it went through, then refunded my first month's payment. So I'm sorry, Im part of the problem. But Im here to warn you now. The stress and frustration they put you through is not worth whatever money you might save.

Buyer beware! This company scammed me out of several hundred dollars! They kept charging my credit card $135 every month for several months with no product. I contacted them by phone, email and website chat and told them to stop any subscription (which is what they said it was for access to support if I needed it). I disputed with my CC co. They stopped for a few months then started taking money again. Each time they use a different name so the charges will go through because the credit card co keeps blocking the names. Charges were at first reversed but now they are saying I signed up for the support so the charges were put back on my CC acct. in reality, I only ordered a medication (Tirzepitide) I was never aware of a subscription. I’ve been fighting this for months.

I’ve been using them for a few months but this month my prescription hasn’t shown up this week after I paid for it 3/29 and was already supposed to take it.

Terrible customer service, if they do reply it takes days and it's only a few words . Product I purchased may as well been sterile water as it had zero effect on me but they refused to even acknowledge the issue. Wave yourself and go elsewhere

The worst most nonexistent customer service ever. Can’t ever reach anyone! Paused my subscription due to this.

Horrible customer service, I have been going back and forth with these people for weeks for a refund for a package I never received. Highly don't recommend and I would use a different company.

Horrible chat support

Please do not use your debit or credit card with this company they will retry your card multiple times a day everyday even when you have ask them to cancel your subscription.