CosmeticrxReviews of cosmeticrx.com

My DLO lab didn't get paid but I spoke to someone today so maybe it'll get done.

I had a terrible experience with CosmeticsRx, and I cannot stress enough how awful their customer service is. It’s practically non-existent. I’ve tried reaching out multiple times via email and phone calls, but I received no response whatsoever. Their support line is equally unhelpful. To make matters worse, I attempted to cancel my service through both email and chat, but I never heard back from them. After sending multiple messages, I finally received a reply stating that “I had no more pending orders.” This was frustrating because I had updated my payment method to a credit card that couldn’t cover the charge, yet they still went back and charged my old credit card without my consent. This feels illegal and unethical. Overall, my experience with CosmeticsRx has been incredibly frustrating, and I strongly advise others to avoid doing business with them. Save yourself the headache and look for a more reliable company.

I purchased a one month supply of tirzepatide from Groupon and went to the website to redeem. I ended up paying the $29 shipping fee and never heard from anyone although the website says they will contact you in 24-48 hours. I tried messaging them, emailing them and calling them with no response. Only after I told them I would reach out to Groupon for a refund did they reply with some scripted response about not shipping to my state (although their website and Groupon say that Nevada is allowed). They won’t refund my $29. Avoid them at all cost.

I ordered Latisse from CosmeticRx on auto delivery. I was unable to receive the second shipment due to eye irritation. I contacted CosmeticRx thru email, since they don’t answer their phone, and asked them to discontinue the auto ship of the Latisse. One week later I was notified that the Latisse was preparing to ship. I contacted them again to tell them I had requested them to stop the auto delivery. They said it was already processing and could not be stopped. They told me when it was delivered to not open the package, write return to sender and I would be issued a full refund. I did that. That was 2 months ago. They said as soon as the pharmacy received the package they would issue a refund. That’s the last communication I’ve had from them. For 2 months I’ve emailed them requesting the refund without a response. It would seem they are intentionally ignoring me so as not to issue the refund, despite me following their return instructions. That’s so disappointing from a company that has such good products.

I placed my order on October 6, bought it via Groupon and then went to their website and had to pay an additional $29.99 for shipping, Took time off of work to go to Quest labs for bloodwork, talked to the doctor over the phone, answered all the questions and live in the state of Minnesota where the Groupon CLEARLY states they will ship to the State of Minnesota. It IS October 31, and they are telling me they can’t ship to the state of Minnesota and when they are able to, they will charge me an additional $10 plus another $29.99 for shipping. They’ve given me no legit reason why they can’t send the product or why they advertise that they can send to Minnesota, etc.. . Advertisement on Groupon is misleading, false advertising, terrible customer service, they don’t return your phone calls, and now they sent me a refund for the product, but not my $29.99 Shipping…very shady company in my personal experience.😮 I have spent way too many hours trying to communicate with them to get answers, went to Quest Labs their appointment per their request, and no product was received and I’m out of my money and lost their trust.

The worst, over one month since purchased. They took out money again without even the first delivery. No tracking number or human to speak with. Scam, scam scam scam

Total scam no answer to calls charged for medication and shipping and completed labs. It's been a month and I've recieved nothing going to report this to BBB and notify groupon who is doing business with them. DO NOT USE THESE PEOPLE THEY ARE FRAUDS!!!

They took a week before they even responded to me. At that time I wrote them a message and they sent me for labs. I went for labs and didn’t hear for a week so again reached out and they stated they received the labs my prescription would be sent in that day. A week later still nothing, now they stop responding to all of my messages and emails. I finally request a refund and they say oh sorry that they don’t ship to my state. All of this after being accepted and reviewed and told I was all set, when they had my address from day one. Horrible company, horrible customer service. Do not use.