CosmeticrxReviews of cosmeticrx.com

Their website is super glitchy. Horrible customer service. They don’t respond to emails. Also I paid for 2 day shipping in the Groupon and the site still was trying to charge me $29 for shipping even after using the Groupon code. Don’t do business with them!

I cancelled my order before any product was ever ordered 2.months after the cancelation of the process they charged me $179 without me even going to the site. I have confirmation from them that all orders are cancelled. I have called the last 2 days and there is no one that has helped with getting a refund. Now today July 9th the phone number says the site is down and the account I created when I started the process erased all the messages they sent on their website. I need my money refunded I do not want the product

The first product they ship came unrefrigerated and took 10 days to get there. I told them I didn’t want any more product from them, but I took the product and paid for it a month later they automatically shipped me another product. I called them and told them I didn’t want it. They refused to refund my money. They said I hadn’t canceled on time Six months later they reach out and send me some information on sales so when I emailed them back and ask them questions. They asked if I wanted to order it again I said no on a Saturday night late at night they charge my card thinking I wouldn’t notice it until it was too late. I emailed them four times and told them I hadn’t authorize the payment. They never responded, which is weird because they responded every hour that I asked them questions. I finally had to get my credit card company involved. Before you deal with this company, you might want to check out the 93 complaints that have been filed against them from the Better Business Bureau

I found Latiss through Groupon sponsored by CosmeticRX. After using the product for 2 1/2 months, I do not feel that my eyelashes have grown at all. I was charged $134 dollars for a renewed subscription which I did not realized I had signed up for. I asked for a refund and a cancelation of future charges as I am disappointed with the results of the product. When I called to ask for the refund, the person on the phone curtly told me that they do not give refunds and I should have known that it was a subscription and that it was too bad that I am not happy with the product. I didn’t know and I had no warning of the renewal. They are not willing to stand by their product and I get to try it again.

Horrible. I tried their Semiglutide and on my second monthly order, it never arrived. I called and emailed support and they kept telling me it would come soon. It didn't. Near the end of May, I called for a refund. Support said they had processed the refund. It has not happened. I have called/emailed support 4 times on the refund alone. Stay away from this business !!!!

This company is horrible and they give you the run around. I ordered my weight loss shot on April 6th and did not receive my order untill June 2. I called repeatedly and they kept saying that it’s on its way and should there within the next couple of days. Then I obviously had to call back because no medication then they tell me that their pharmacy is having problems and they will send my medication when the pharmacy situation is resolved. The medication finally arrived . They shortened my dose. I was taking 5mg they gave me 0.25mg. When they said they would keep the dose I was on. The medicine arrived warm the ice pack was defrosted and had a different pharmacy name on it. The only proof I had was the pharmacy name on the vial they did not show their company name and my name on the vial and no nausea medication. I had to call and make sure it was legit. I made a purchased through Groupon so I had to say I redeemed my voucher. but then cosmeticrx says you can purchase one more time. I made the second purchase thinking that I could give them a second chance. I had to call 3 weeks later because no medication was delivered and they took my money and told me that I can only purchase one, when they said you could order another voucher through Groupon. Well that was not true at all. If I didn’t call them to find out where the medication was I would have never known that you can’t purchase twice. They took my money and basically told me that it was my fault. Horrible company.

Unbelievable how much time wasted in the beginning. It was not easy. They wanted information from tests from my doctor. They charged for shipping. After using this medication for a month I have gained 2 pounds! Scam!

On April 6, 2025, I purchased a Groupon promotion for tirzepatide injections (Cosmetics RX), valued at $96.00. The terms of this promotion stipulated that I was only responsible for a $29.99 shipping fee for the medication. On May 16, 2025, I proceeded to redeem the promotional code and complete my order. During this transaction, the only charge displayed and confirmed to me was the $29.99 prescription shipping fee. However, upon reviewing my bank statement, I discovered an unauthorized charge of $299.00 from your company. When I contacted your customer service, I was informed that the promotional code had supposedly not been applied during the transaction. This explanation is demonstrably false, as I would have immediately noticed a $299.00 charge if it had been presented to me at the time of purchase. My bank statement clearly shows an initial charge for the correct shipping fee, followed by the erroneous $299.00. Furthermore, during a subsequent phone call, an agent informed me that my Groupon promotion could no longer be honored because I was now considered an "existing customer." This is a circular and unacceptable argument. I became an "existing customer" solely as a result of attempting to redeem this specific promotional code and resolve the initial processing error. Your company is attempting to invalidate a valid promotion based on an issue that arose directly from your system's failure to process the initial transaction correctly. This constitutes a breach of the promotional terms and deceptive billing practices. I have already initiated a complaint with Groupon. I demand a full refund of the unauthorized $299.00 charge. If this matter is not resolved promptly and to my satisfaction, I will proceed with formal complaints to all relevant consumer protection agencies, including the Better Business Bureau, and will explore all available legal remedies.