CosmeticrxReviews of cosmeticrx.com

I ordered and was prescribed 2 weeks ago and I have not recieved my prescription nor any tracking information. I have messaged customer service every day for a week with no answer.

If I could I would give it 0 stars. This is an awful online store with terrible customer service and a scam. I purchased a Groupon for Latisse and the order was never filled. I had to fight to get a Groupon refund to get my money back. Now they have my credit card number in file and my information and there is no way to delete my account!! Do not buy and not trust!

I don’t recommend this company at all. Please be careful with your credit card. You can get denied because you don’t meet the criteria of being over weight and then several months later they charge your credit card stating you placed an order. I’ve been fighting with this company to get my refund since December 15, 2024, and 7 months later my card gets charged. I purchased via Groupon. I’m definitely going to make a complaint against the doctor that did not see me this month and claims to approve an order that I did not make.

This company never contacted me for a proper consultation — they simply entered a generic consult note on my account and proceeded to ship the medication. I have attempted to cancel my subscription multiple times, both via email and phone, but have not received any meaningful response. Each time I called, I was placed on hold for over 20 minutes, and the call disconnected several times before I finally got through after multiple attempts. When I did reach someone, they only paused the subscription instead of canceling it as I had requested, and yet I was still charged and the medication was shipped, despite my explicit request that it not be sent. They wouldn't address this matter by fully canceling my subscription and refunding the charge for the unwanted medication.

The product itself is excellent and you can actually find it at the same price or even less elsewhere. So why the low rating? The service. After deciding to continue the product at the regular price I encountered some concerning and frankly deceptive practices. They advertised the same product and dosage for 149 dollars so I followed their instructions to order. When I called back I spoke with Julie who I believe was the same representative I spoke to the day before who gave me those instructions and her tone and approach were the complete opposite of what I experienced previously. She informed me that my order had already been processed but for a much lower dose. I explained that my order clearly noted I wanted to discuss dosage with the pharmacist as my prior prescription was for a significantly higher amount. Rather than taking accountability or offering a solution she insinuated that the error was mine. I emailed their support team the same day copying the owners of CosmeticRx and asked them to review both calls. To date I have received no response. Julie’s only resolution was to suggest I use the incorrect much lower dose that was sent and wait until August to receive the proper dosage. As a pharmacy is that acceptable? Would they tell someone relying on a life saving medication to just make do with the wrong dose and wait another month? I expressed my disappointment at essentially having spent 150 dollars on something unusable and all Julie did was repeat that the order has already been processed.

DO NOT USE THIS COMPANY, deceitful, .They will charge your credit card unauthorized. You’ll get a call from a Supervisor of Logistics, John who will promise free weight loss medication for the inconvenience then he’ll ghost you. This company is SHADY!!

Customer service is absolutely horrible. I also bought a coupon on Groupon and they tried to charge me the full $299. I was only supposed to be charged $29 for shipping. I am so disappointed with this highly rated company. I have emailed, chatted and called to no avail. I will be going to Groupon to refund my $$ that I paid for the voucher. I have been told it was a tech issue since the 4th of July and that there is nothing they can do on their end to fix it. Absolutely BS. Still have been emailing and calling up until 5 minutes ago.

Complete scam bought a Groupon promotion and was only suppose to pay $30 shipping for the first month. Cosmetic RX attempted to draft my account $299 3 times and will not refund my money. This place is a total scam beware!!