CosaraReviews of cosara.com

Wand became defective after third use. Absolute trash products. Don't buy and go for something well known and trust worthy. This junk isn't worth looking at

I received a COSARA product in October 2025. One of the main functions failed immediately during the very first use. When I asked for a lawful remedy (replacement or full refund), the company insisted that I pay return shipping and a “restocking fee” – both illegal under German consumer law (§ 439 Abs. 2 BGB) in cases of defective goods. Despite pointing this out multiple times, COSARA continued to demand these costs. They also ignored my PayPal communication for two weeks. Due to this, I have handed the case over to PayPal Buyer Protection. Summary: – Defective at first use – Seller demands illegal fees – No response via PayPal – Case now escalated to PayPal Buyer Protection Not recommended.

I ordered this pump and it was not working correctly. Customer Support told me it was because I wasn't using a ring that shipped with the product. I did not have the ring and it was not mentioned in the instructions at all, so assumed I lost it. Customer Support said they don't offer replacement parts for the ring. I ordered a whole new pump only to discover this one didn't come with the ring either that Customer Support said is essential for proper use. Reached out to Customer Support again and they said the previous tech was wrong and it's not required, just that I had a bad device or was using it wrong. So now I purchased two pumps and neither one works. I got a 25% refund on the first one and a 40% refund on the second one, but neither one works. This is a bad product with bad support and should be avoided at all costs.

I recently purchased a vacuum pump from Cosara. I was contacted by Customer Service when my order had been processed and shipped, including the information to track delivery. I am very pleased with the quality of the product but had problems with the motor controller. I explained the problem in an email and received a reply within 30 minutes with suggestions on what to check and possible solutions. I exchanged several more emails with Customer Service and received responses to each within an hour. Customer Service then offered me a replacement at no cost, which I had not requested, and added a bonus gift for my trouble. They were all very friendly, helpful, and professional. I am completely satisfied with the process and resolution of my issue. They are highly recommended. Dr. Chuck, Verified Customer

Oh my gosh, this company’s customer service is above and beyond anything I have ever experienced. I love my items, they are exactly as described, and while having to deal with customer service wit order issues, they were incredibly helpful!We all know how much shipping problems or order problems can be a pain, but this company just made me realize that with good customer service it’s not a pain in the butt! Thank you Cosara for a good experience!