CosaraReviews of cosara.com

I placed this order to give to my wife as a stocking stuffer on Christmas day. We opened the package a couple days later, cleaned it and used it one time. I placed it on its charger and charged it for 3 hours using the same high-end, surge protected charging station that I charge thousands of dollars of computer and AV equipment on with no issue. Went to use the toy again, it turned on and then immediately turned off two seconds later. I have had numerous emails containing suggestions and troubleshooting from the customer support team. Those efforts all failed. I uploaded a video and gave them shared access to my Google drive so they could witness what I was experiencing. We have been going back and forth now for 2 weeks, and they now suggest I file a claim, but when I go to do so, the system tells me that I'm not eligible to submit a claim. We have used the toy one time - that's it. I was offered a $40 refund. I found that insulting, seeing as I paid over $100 and simply expected it to work. All I'm asking for is a replacement. This wand simply won't hold a charge. I own my own business and am partners in two others. I would really appreciate it if they would treat their customers the way I treat mine. I always make sure they are satisfied. My name and my reputation is all I have. Again, I'm not looking for a handout. I just want to be able to enjoy some intimate time with my wife when the opportunities arise. Thank you.

Product is trash. Customer service is not helpful and lies.

I ordered this item on 12/27/25 and as of 1/11/26 still have not come. When I ordered this item I was told it was made in USA but when I contacted customer service I was told my order was coming from over seas. When I placed the order I was told would arrive 2-7 days but customer service just that it would arrive sometime. They were awful to deal with and would not give me any helpful information. When I asked to cancel the order because they were not keeping with they told me about shipping. They said I could return it if or when it arrives at my cost. Awful company do not give anymore business to them.

Product arrived defective, when contacted, the service department sent me in circles with no resolve. Will not provide a replacement and will not refund - this company is a total scam!

We purchased the Cosara Pearl product and right out of the box, the battery would not hold a charge despite the product not being on / running. After several trials, we contacted customer support. They had us run through some trouble shooting steps and they concluded that the product battery was not functional. Their “fix” was to offer us a 30% discount. We pushed back and stated that we would like a fully functional product that we paid for and they would not budge from only offering a 30% discount on a faulty product. Any excellent business would strive for 100% customer satisfaction and Cosara certainly does not hold this as one if its core values. I recommend to spend your money elsewhere.

BUYER BEWARE! Only a 14 day return policy? Why? Because by the time you figure out your product doesn't work, 14 days have expired. Bought a (expensive) man pump. Looks first class. They brag it's first class. By the time I got around to trying it, the motor turns on but there is NO suction! NONE!!. They will not honor a return! I get it. Kinda like returning underwear or used toilet paper. But all I wanted was a new (working) motor. I think this co is a reseller. You can't buy parts. $165. Poof!!!

I ordered my product on November 26. By December 18, it was still "in transit". I requested a refund twice and was told that my product would arrive "soon". I understand it's the holidays, but now I have to fight for a refund.

Summary: -Product received is significantly different from the advertised images -Product does not charge properly 1. Product design differs from advertisement I purchased the FLESH masturbator for $175, but the product I received has a completely different design from the one advertised on the website. The unit I received looks noticeably cheaper. I contacted customer service to ask about this, and they replied: “The product you received is indeed the current version of the Cosara Flesh. While there may be slight variations in design, such as buttons or surface texture, these differences are part of normal production updates. The price remains the same for all current units.” If this is the case, there should be a clear disclaimer on the website informing customers of these changes before purchase. 2. Product not charging properly The product is also not charging properly. I plugged it in for four hours, but the battery indicator still shows only two bars, exactly the same as before charging, which suggests it is not charging at all. I contacted customer service again regarding this issue but did not receive any response. Overall, this has been a very disappointing experience due to both poor product quality and poor customer service.