My problem was an odor in one of the filters.
I was contacted within 2 days by Jim Lynch we talked and he explained the problem. He worked out a solution in replacing filters. I was very pleased, cause I understood what he said. Very happy he took time for email and phone call.
Thank you
D. F.
Texas
Response from Cosan USASep 4, 2018
Hi Delia,
When looking at offering a national solution to drinking water issues across the U.S., one comes up against a host of issues like hard and soft water, well water and municipal water, acidic and alkaline, bacterial and microbial, heavy metal reductions...Sometimes we simply need to listen to our customers and work collectively on addressing any issues that they may be experiencing.
Thank you for your review and comments on our customer service.
Blessings,
Cosan/USA
MD
Michael D.
After nearly one year
After nearly one year, I see that everything is ok. But, the machine, there was an issue that the company should look over and fix it. I found a leak from the connector with the hose from the first time I used it until now, every time I replace the filters or every time that I turn on for the water coming out from the connector for a few seconds then stop. I don't feel happy with this issue. I tried to contact the company because I purchased directly from the company. but I don't know how to do that. Now, they requested me to review. So, I can leave what I want to know about the company. Please look over this issue. I can rate this machine from 3.5 to 4 stars only. Even though, the water is good. No complaint about it.
After, the company knew what my Pure hydration water issue was. Jim Lynch who tried contact with me to solve this problem. Even though, I cannot contact Jim during the working hours due to so busy with my working at my company. I had to contact with Jim Lynch by email. Then, Jim Lynch sent me the new one right away after that. Today, Saturday, August 25, 2018, I returned the defective one to the company. Anyway, Thank you so much, Jim Lynch.
I highly to recommend to anyone who needs Alkaline water. I think Nobody will be disappointed when dealing with this company. I can rate from 4 to 5 stars. Trust me. You will happy when you deal with them about the Alkaline water. This Alkaline water source that our body very very needs it.
Thank you Cosan/USA,
Thank you, Jim Lynch,
Response from Cosan USAAug 13, 2018
Dear Michael,
Thank you for your review. We are concerned in your statement of not being able to reach us to discuss trouble your experiencing. Our toll free line is (888) 845-2648 and email contact is [email protected]. We are known as a company that quickly responds to customers with questions and are open (M-F) 8:00AM - 5:00 PM EST.
Ive researched your name in our data bases and see that you initially purchased your Pure Hydration on September 22, 2017 and have made two filter replacement purchases January 6, 2018, and July 20, 2018. I do not see any emails or calls logged with your name or email address.
We look forward to hearing from you and assisting with any trouble you may be experiencing with your unit.
Blessings,
Cosan/USA
RD
Rick D.
So far so good water taste great
So far so good water taste great. Have been using a little over a week. Tested 9+ alkalinity, over 1 ppm hydrogen, and 700 +++ ORP. Quite satisfied so far. I have well water which I run through a Morton whole house self cleaning filter. I then run it through a 5 micron large canister filter then through a water softener. Have high iron and manganese in my well water. Tried a non electric unit that's name started with an H. Could never get any tests as good as Pure Hydration unit even from day one. I like the fact that I can change the filters whenever I deem necessary. Trying to drink 1/2 my body weight in ounces daily. After a week i seem to be feeling better. I was drinking RO water which is acidic not good for you. I found this out after starting to feel bad after several months of it.
Response from Cosan USAAug 13, 2018
Hi Rick,
Thank you for your review and for sharing your scientific approach to water purification. Keep up the good work on your daily hydration of 1/2 your bodyweight in ounces, which is critical for proper detoxification and we're sure you will continue to continue to feel better.
Blessings,
Cosan/USA
BF
Brenda F.
Very happy with our water system
Very happy with our water system, we use it in both of our homes. Customer service is excellent!
Response from Cosan USAAug 13, 2018
Hi Brenda,
Thank you for your review of Pure Hydration and comment regarding our customer service.
Blessings,
Cosan/USA
JO
Joyce
I love discounts
I love discounts! Makes good products even better. Thank you.
Response from Cosan USAAug 1, 2018
Hi Nathan,
Thank you for the review.
Blessings,
Cosan/USA
EL
El
It's been almost two years since I have…
It's been almost two years since I have purchased my pure hydration machine. Money well spent one not once have I regretted buying it. Truly a life changer
Response from Cosan USAAug 1, 2018
Hi El,
Thank you for your review and for including how long you've owned your system.
Blessings,
Cosan/USA
KL
Kevin L.
Fast service
Fast service
PM
Paul M.
This Pure Hydration system works great
This Pure Hydration system works great. I've been drinking it for about 2 weeks now, and I feel much more energetic since i've been on it. Usually, by the afternoon I would feel very tired and sluggish, but ever since I started drinking this ionized hydrogen infused water, the afternoon's are not a problem, and I get a lot of work done now.
Response from Cosan USAAug 1, 2018
Hi Paul,
We appreciate you taking the time as a new customer and commenting the increased energy that you are experiencing.
Blessings,
Cosan/USA