Corolla Classic VacationsReviews of corollaclassicvacations.com

Run away from Corolla Classic Vacations!!! We have rented from Corolla Classic Vacations for years since going to the outer-banks for 33 years. This company has really gone down hill. No customer service, will not call you back with questions or needing help. Rented the same house for years. Two separate occasions they have lost our booking only to find out a few months before vacation. Most recently we have worked with rep to have home rented and assured twice in phone conversations it was booked for us. While waiting on new contracts from CCV home was rented out for the time we needed. They will not return calls or refund deposit. Have called multiple times with no response. We are devastated and will need to cancel our vacation. We have been forgiving with their past screw ups but are done with this company.

BEWARE before you rent from Corolla Classic Vacations by Vacasa!!!! “Cancellation Policy: If you cancel within 24 hours of booking, you'll receive a full refund. After that (unless stated otherwise in the home description and unit-specific terms), if you cancel 30 or more days before the first night of your reservation, you'll receive a refund of any rental payments you've made, minus the booking fee.” We reserved a beach house in June 2022 for the next year June 2023. My first payment was $4226 and another payment due in 2023. I cancelled that reservation 6 weeks later. They charged me 10% of my total bill $803. That’s some “booking fee” for them considering the house was only off the market 6 weeks one year in advance.

Worst rental experience ever.  My wife and I have been going to the OBX for decades, love Corolla and always stay there.  We rented this property because we wanted to be on the beach and ocean.  It looks fantastic on-line and we paid about $9,000/week in June 2021.  The house was plagued with maintenance issues which culminated with an infestation of flying bugs.  We were there a week when I woke up and found the entire 3rd floor coated in dead or dying insects.  We know the OBX, we know about the insects.  This was literally an infestation level.  I spent 90 minutes wiping down the counters, vacuuming the furniture and sweeping the floor.  I amassed huge piles of bugs in the process, certainly in the thousands.  My wife had cleaned the entire floor the day before so this was all from one night.  All of the insects were the most highly concentrated by any ceiling vents.  The ceiling was also covered in various spots by these same, mostly dead bugs. My wife and my brother would not stay any longer after this.  I had promptly contacted VACASA (we rented through Corolla Classic Vacations) all week about various failings in maintenance and finally with this.  I told them we were leaving and we needed a refund.  They kept trying to play it off as 'this always happens' and 'it's the OBX we get bugs from time to time.'  I told them to look at the photos and films I had taken - this was an explosion of bugs, clearly one more case of poor maintenance that led to infestation.  It seemed very clear that at least initially they never looked at the photos and films I took.  I also raised the other maintenance issues in my final conversations with them.  They said 'you should have reported those items' and I told them I had called VACASA as they were identified. We stayed 6 days of the 14 we rented.  I asked for a prorated refund of 8 days based on the actual cost paid.  This is quite reasonable.  They gave us one week back but only because THEY RERENTED THE PROPERTY FOR THE WEEK WE VACATED.  They stated clearly that had it not rented again we would get nothing. At the bottom are a list of the maintenance issues we noted.  Many of these items were clearly long-standing, no one could be bothered to fix them.  I understand this is a rental property and keeping it occupied is a priority but even at the expense of the renters?  $9,000 per week and they could not be bothered to fix routine maintenance items?Gate on deck is broken and the horizontal board for the top of the fence is off. Plenty of nails sticking out. There were about four other boards of this type missing on the side of the house facing the ocean A grill that was mounted on a steel post into concrete on the side had rusted out completely and snapped off.    It was just laying there.  A new portable grill was under the house, this was a known issue. The hot tub lid was broken. The cover part that's vinyl was torn and the internal part that is Styrofoam was broken off Plenty of garden hose just pulled all over the property when we got here clearly no one even cared to put it away I found two trash cans full of trash that I had to put in the driveway as soon as we got there. As a renter who's paid a small fortune for this house I can't believe I had to put out the trash for the last tenant Multiple lamps and lights throughout the house did not work. Also at least a half dozen of the blinds were broken in one fashion or another.The coffee pot was filthy when we checked in and the number of the dishes were dirty we had to put them all in the dishwasher and run it The closet door of the folding closet door in the master bedroom on the south side of the second floor barely worked and when you open it it had an ear piercing screech The ice machine was not set up properly and so it was fully blocked with ice.The fireplace was full of ash, no one had cleared it for a long time. I was given two codes to get into the house when we first checked in. That was at best confusing The cipher lock stopped working one night. It was completely dead. I was required to call maintenance and they came the next day and had to reset it. I asked what we do if it happens again and no one's in the house to let us in. The maintenance guy told us if we "complain enough they'll allow me to replace it." This was rather infuriating as it is a safety issueAlso there were issues with insects since we checked in but what occurred the final night was over the top and an explosion of bugs.  My wife had vacuumed the entire top floor the day before so all of the bugs in the photos were from one night - I initially went upstairs around 3:30 AM and first saw the explosion of dead bugs.I had been looking at buying one of the houses further north on the beach but dropped the matter completely as all the properties in this neighborhood were maintained by the same company.  You have been warned.

We booked a house in January 2020 for a wedding which was to take place in May, 2020. This of course was before the outbreak of COVID 19. We placed the customary deposit on the rental and did not purchase the insurance. Access to the area where the house was located was reopened the same week we had booked. We requested a refund due to the circumstances - COVID, seniors, quarantine requirements, etc. Not to mention the short notice of the availabilty. I think due to the unusual circumstances, a refund of our deposit would have been reasonable.

We booked one of their vacation rental homes through an external booking site, provided payment information for the rental and signed all documents for the rental. We were contacted several weeks later and told payment was due. We informed them that payment information was given to the external booking site upon renting the property. One of their agents admitted she knew nothing about how this worked and would call us back if they needed additional payment information. A week later, we received a voicemail stating our rental was canceled for non payment. There was no opportunity to make a payment or attempt to reach us as promised previously prior to canceling our booking. We attempted to reach out to them to correct this mistake, however they had already released the property for rebooking and it was rented to another family. The staff at Corolla Vacations took no responsibility for what had happened and offered no resolution. This was not handled professionally, and we highly recommend looking elsewhere when booking a vacation.

We rented a house this past weekend and it was not very clean. Also, the heat stopped working in part of the house. We reported the heat immediately because it was a priority. Carolla Classic Vacations said an HVAC vendor would be out that day, but no one ever came. We called and the Service Manager stated the work order was submitted to HVAC vendor electronically but admitted they do not follow up to see if vendor received work order or addressed the issue. We spent two out of three nights with no heat in part of the house. We also informed the Service Manager of the uncleanliness. She asked me to text her photos. I sent her many and she said she would get back to us on the issue. It's been two days and haven't heard from anyone. I spent many years in real estate management and, in my opinion, this would not be a company that I'd allow to manage my home/investment. From a customer service standpoint, they would likely avoid negative reviews by being responsive to customers and following up when they say they will. Also, the roof looks like it had been recently re-shingled and we found more than 20 nails on and around the driveway. There were also shingles with nails laying around the property. We shouldn't spend part of a long weekend cleaning up so the premises are safe and santitized.

Our Thanksgiving Week rental was as though we were left to fen for ourselves as NO ONE at the agency answered the phone or returned our recorded messages. A plugged drain in the master bedroom shower made its use impossible, added to several light fixtures requiring bulbs, and more! I will not recommend your agency as it is now March and this is the first time you requested feedback!!!

Last year we arrived to no clean linen. The truck had broken down that delivers clean linen, The housekeepers were washing the bed linens in the house washer, the dryer did not work well. The sheets were not drying. I finally sent them home after 7 PM because they were waiting for the sheets to dry, in order to make the beds for us. I made the beds myself. The next day, when I went to the office to inquire, about the situation, I was told very curtly " i wasn't here yesterday" This response is pathetic. Why didn't a management staff on Saturday take a vehicle and go get clean linens. Bad Judgement, Bad management. The only reason that I am coming back is that I like the location of the house.