Ken
Great Product, Challening Communication
We love this company for their fantastic products. However we ordered the product and were told it shipped about four times before we finally got confirmation. We called and didn't get calls back. We emailed questions without a great response. The product is the best, so we will probably keep ordering, but if it is a timely situation, you might want to order many weeks in advance.
Response from Cornerstone Mantels & FireApr 28, 2015
Thank you for your feedback. This helps us improve our customer service and order processes. Looking into it, your order was placed on 3/28/15 and delivered on 4/10/15 which is 9 business days after you placed your order and well within our shipping terms. We do offer expedited shipping so if you need your next order sooner than 8-10 business days we can offer you expedited shipping options. We appreciate your business and look forward to working with you on your next project.