Jim T.
Excellent Customer Service!
We had a 15 year old Portland Williamette gas log set in which the burner was not working and the ceramic logs were in poor condition. After speaking with the sales rep / owner, Spero , he was able to sell us a new burner at a great price. Since PM has a lifetime warranty on the ceramic logs, Spero was able to get us a replacement set of logs for free. We had tried to do the same thing at a local dealer and they would not return our calls. Spero could have done the same or try to sell us a new set of logs. Instead he took that extra step and put the customer first rather than the bottom line. I will always recommend or use CM&F for any of our future needs! Thanks again Spero!


