Abby R.
Issues with some jewelry, but amazing customer service
I got a beautiful pair of earrings that went great with my earring stack. However, some of the gems ended up falling out. I emailed customer service about this issue and they were extremely helpful and were able to send me a new pair for free. But the second pair's gems also fell out, much faster than the first pair's. Again, customer service was extremely helpful and gave me multiple options to fix this issue. I opted for store credit. Every other piece of jewelry I have gotten from them has been great, I just had issues with this specific piece, and the customer service has been great.




