Isabell F.
Still waiting for my replacement item...
The jewelry itself seems to be of good quality, and the packaging was very cute. The delivery time was quite long, but acceptable. Unfortunately, I received the wrong item and reached out to customer service. They replied quickly, but the options offered weren't acceptable. They wanted me to place a new order using a promo code or store credit for the value of the item. Every option they provided required me to buy again—meaning I would have had to spend even more money just to reach the high free shipping threshold. It felt like they were trying to gain another sale instead of simply taking responsibility for their mistake. I just wanted a straightforward replacement for the item I had ordered and paid for. We eventually agreed on a solution, but I haven't heard from them since. It has been over a month now with no tracking number and no replacement item. I have written to them again and hope to finally receive what I paid for.




