Marina R.
Lile before the necklace and the ring I…
Lile before the necklace and the ring I bought are beautiful and well made . Thank you.
Response from CoravanaDec 16, 2024
Thank you for your orders and support!

Coravana was founded with one main mission- empowering women to treat themselves to everyday luxury, each piece we make is carefully designed & impeccably handmade, to be sold at an affordable price. When you buy a Coravana jewelry creation, you become part of the Coravana family, it is the beginning of a beautiful relationship that will grow for years.
Coravana (coravana.com) has 323 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Marina R.
Lile before the necklace and the ring I bought are beautiful and well made . Thank you.
Response from CoravanaDec 16, 2024
Thank you for your orders and support!
Marina R.
I bought a lot of necklaces, bracelets and earrings . I like the style , structure and the workmanship. I shared them as gifts to my family and friends . I incorporated your jewelry with my own made pearl jewelry and my outfits . I can't have enough of your jewelry. Thank you very much for a well job done. More power to your company .
Response from CoravanaNov 19, 2024
Dear Marina, You words fill our hearts, thank you so much for your support!
Gerardo
I love the design and quality of every piece I have received. There was one piece with a dark silver finish that I would have preferred to be a more shiny finish, but again, the style and quality were excellent. Further, if the shipping could be sped up a bit, the experience would be even better.
Response from CoravanaNov 3, 2024
Hey, Thank you so much for sharing you experience, nothing makes us more happy than hearing you love all your Coravana piece! We always work to be better and improve all aspects of our business:)
Brenda R.
I was very nervous to order as I don’t trust the advertisements I see on Facebook. So I ordered 2 pieces and have since added to my collection and so far I now own 8 pieces. Sooo beautiful and I get compliments every time I wear one of the pieces. I look forward to adding to my collection❤️
Response from CoravanaOct 12, 2024
Wow, this makes us so happy! Thank you, we're lucky to have you as our Coravana family:)
Janice V.
I had a question which turned into 4 or 5 and Customer Service Rep, Emma was an incredible help. She was professional, knowledgeable and personable (even though all of our communication was through e-mail). She helped me by finding a Pearl earring and necklace set - which I know is going to become one of my my favorite pieces…. She also helped me take advantage of a sale which I had missed…. Hopefully she already knows how excited and thankful I am that she was such a great customer service representative. Now I hope that her supervisors will also be aware - although I imagine I’m in a lost list of those who are thrilled with Emma’s thoughtfulness.
Response from CoravanaOct 6, 2024
Dear Janice, You are very kind! I'm very happy I was able to help you with finding the perfect piece for you, I'm looking forward to seeing you wearing it:) Thank you so much for sharing your experience, hope to hear from you again soon! Emma
Melanie B.
Stay Away - This Company is not customer service friendly - Transaction was Aug 26th, amount of the order was $115.20 and another order on Aug 27th, amount of the order $99.80. I received both orders on Sep 9th and inspected the quality of the merchandise. They guarantee the product for returns and I did not like the quality of the jewelry felt it was cheaply made with cheap metal clasps. I decided to mail it back for a full refund because of the quality. I mailed both purchases back on Sep 11th, 2 days after receiving them thru UPS spending $17.32 out of my pocket to make sure I got these back for a full refund. I've since been emailing customer service asking to please give me a date that they started processing the refund. They never gave me a straight answer stating, "As noted in our return policy, refunds will be executed once we receive it and takes up to 14 business days to process plus 7 days for refund to reflect on your account.". I then sent several more emails asking for the date they will process the refund and the same email message came across never telling me if they processed it or not. I sent another email asking to send me the date that the merchandise was processed for a refund, and this morning this is what was said - "Once the refund is processed. you will be notified/". I'm sorry but I was diligent in getting the merchandise returned promptly and paid money out of my pocket to do this. I expect the company to process the refund by the day after they received my package which should have been by Sep18th. It is now Sep 25th and they are just sitting on this without starting the refund process, not to mention there terrible customer service.
Response from CoravanaOct 12, 2024
Dear Melanie, We're very sorry to hear the communication regarding your return did not meet your expectations, we can always do better and we always try to improve. That being said, you gave us a 1-star score, which is the worst score possible, only because you weren't given a specific date the refund will be processed, even though we have a clear timeline on our website, which we showed you. We do not feel this score represents our brand at all, as you can see we have a 4.7 stars average. Once you brought this to our attention our support team was extremely responsive to all your emails and did everything we could to help facilitate your request and speed up the process, eventually, you were fully refunded significantly faster than the normal timeline that is clearly stated on our website under the returns policy, and even though we apologized and asked, you still did not agree to change your score. We believe that even if you had a bad experience, when a business makes a great effort to make things right, it means everything, and it's very unfortunate you do not see this and the damage a 1-star review can do to a small business like ours.
Renee Carlson N.
Caravana jewelry is so beautiful. I ordered the necklace and bracelet in pink and get so many compliments. Of course my kids ask to borrow.
Response from CoravanaSep 25, 2024
So happy you love your new pieces, and the kids as well! Thank you for sharing:)
customer
The bracelet is really beautiful, powerful, extraordinary .... nothing similar I have ever seen ...gorgeous.🥰
Response from CoravanaSep 25, 2024
Yes! So happy you love it, enjoy:)