CopyfaxesReviews of copyfaxes.com

Purchased an HP M880 printer from them last year. Had a small service issue recently. They were awesome about getting it resolved. The technician called the next day after I sent the email requesting help. He walked me through what I needed to do and got me fixed up in minutes. Plus there was no charge. Will definitely purchase from them again.

Sy was very knowledgeable and friendly

Very friendly and knowledgeable.

This has been the most disappointing experience with a company. We purchased four printers from them over the past two years, along with extended 4-year warranties, spending close to $20,000. While the sales process was smooth, their after-sales support has been terrible. None of our printers are functioning properly, and instead of honoring the warranty, they keep redirecting us to third-party vendors who continue to charge additional fees—yet the issues remain unresolved. Despite repeated attempts, Kevin and Sy have not been helpful. Based on our experience, I would strongly advise others to avoid working with this company.

Bait and Switch is the name of this company's game don't waste your time money or peace of mind.

Sy was very helpful and informative! It was an easy purchase process.

We have used Copyfaxes to purchase several printers that we couldn't find anywhere else. Sy has been extremely professional and helpful each and every time.

I gave this company every opportunity to resolve my issue before resorting to writing this review. Unfortunately, multiple defective printers and broken refund promises leave me no choice. Here’s what happened: In August 2024, I purchased a printer from them, which arrived over a week later. Upon setup, I discovered the printer was locked with a security PIN that prevented me from networking it or changing any settings. After countless emails, they admitted the PIN had been changed from the default, and they had no way of retrieving it. I had to repack the printer and ship it back via FedEx at my own inconvenience. They promised to send a replacement, which arrived a couple of weeks later—only to discover that the second printer didn’t even power on. Once again, I had to go through the hassle of repacking and sending it back. This time, I was assured a quick and full refund. That was over a month ago. Since then, all I’ve received are excuses, and now Kevin Revarb (CopyFaxes Sales Manager) has stopped responding entirely. I’ve had to file a claim with my credit card company to try to get my money back. I don’t enjoy leaving negative reviews, but CopyFaxes / Refurb Experts has earned every bit of this one. Save yourself the headache—shop elsewhere.