CopyfaxesReviews of copyfaxes.com

I purchased and paid for a printer on the web site and shortly after received a phone call to confirm. During the call, I confirmed that I had good luck with a refurbished printer and when I got to the office, received an email with a receipt for a printer that was 238.00. The printer 8 chose and paid for was 129.00 with shipping included as I understood. When I called to ask, I must have misunderstood what was said and I ended up canceling the order because the shipping was added for 32.00 more that was not disclosed in the original purchase and the printer went from 129 to almost 240.00. I asked that the order be cancelled.

Had a great experience on the phone with these guys, wish the plotter I ordered was as great but in fact, we were promised starter inks, and two cartridges were empty. Less than one week later our T1100PS from HP came up with an error message to restart the printer, and call HP support. Mechanisms inside the machine are not attached properly and the plotter does not work at all. We discovered this last week and have called twice only to be told to wait for a call back from someone else. I also was talked into spending more money ($200.00) to have a factory rebuilt model instead of the refurbished model I selected online. I too did not receive any tracking info until days after the sale was made, shipping was extra, having the delivery guys carry in the huge plotter was extra, the machine did not ship that day as promised, and still waiting for a call back from someone who cares that we just spent $2200 on a machine that isnt working.

They posted a price that was reasonable. I agreed to the price and ordered the product, gave the credit card information, cancelled the order I placed on another site since this was cheaper. They then emailed back and said they forgot to add $35 more for shipping. Need to add this on before product can be ship. With the $35, this is now more expensive than the other sites. What kind of professional organization does this? They made the original mistake, they should honor the transaction. When I submit the other quote that is cheaper, they said they cannot match it and cannot offer free shipping for 1 unity?? In the exact same email, their signature states "WE WILL NOT BE UNDERSOLD ON SERVICE OR PRICE BY ANYONE, ANYWHERE, ANY TIME!! GUARANTEED!" Maybe they should change this to "except for refurbished item or items that are cheaper on other sites..." Really, this is very unprofessional.