CopsPlusReviews of copsplus.com

I rated my experience 2 stars, though I’m open to giving it more. I ordered 2 of the same item and have only received 1 of the items. All of the correspondence from Copsplus makes me think that they are treating the transaction as complete. If that is the case I’m rather dissatisfied. But mistakes happen. If they send me the other item I ordered in a timely and easy manner then I’ll be writing back to upgrade and share my positive experience.

I ordered a paddle holster, paddle magazine carrier, and a leather magazine pouch in July 2020. After waiting weeks for the items to be shipped, I reached out to CopsPlus to cancel the paddle items. The paddle items were never in stock as shown on their site. They keyed the cancelled items request into their system, confirmed by me on their site. In October 2020, I received the cancelled items at my office. My clerk placed them in our officer supply room. In January 2021, they charged my purchase card for the items. Luckily I had not issued the items out and I was able to return them for a refund. They are sticking me with a $30.00 charge for a second magazine pouch I never even ordered. I'm disappointed with the experience I had with this business and will not patronize them again.

I question the moral turpitude of this company as well as their business practices. I called over a week ago to notify them that I wanted to return my order. I informed them that I hadn’t even opened the boxes that the items were shipped in. The woman I spoke to advised that I’d receive an email with a reference number and instructions to return the items. Needless to say that I never received the email. Today I called back, having patiently waited a week, and spoke to a very rude customer service representative. To add insult to injury I’ve got to pay for the return shipping AND a restocking fee! WOW! That is such awesome customer service, copsplus.com. I will keep my business with Galls from this point forward.

Called to ask about belt sizing before ordering. Was instructed to buy a 36 for a belt and my waist was a 36. Exact words told to me were if your waist is a 36 then purchase a 36. I ordered a second belt online to get a belt quicker and it’s backordered. Didn’t even mention that on website when ordering. I also have to pay out of my pocket to ship wrong size belt back before refund which I find unacceptable when I called to say belt was too small. You’d think they’d send an email which a return shipping label since they’re the ones who told me to order that certain size which was wrong. Pulling up my pants constantly is what I was looking forward to for multiple weeks!

I ordered a double magazine holder for Smith and Wesson M&P on march 5th. Did not ship until April 18th. Finally received the item and it was for Glock 22 which means it didn't work right for my magazines. That being said, I just modified it cuz I wasn't gonna wait another month and a half for the right one. This morning I check my e-mail and they sent me an e-mail saying that I never paid them. Then when I try to call them, I get an after hours message during business hours. I have always had good luck in the past with CopsPlus but after this experience, I'll be checking out LAPoliceGear and Galls. Unhappy customer. Update.... Owner of CopsPlus just called me. He zeroed out the order and said I didn't have to pay. However, he was very abrasive and told me he was only doing it so he didn't have to hear about it anymore. He said he was unhappy with the fact that I gave a negative review and gave me the what for. He also stated that he was "happy to lose my business". Let me say this, I have been a customer of CopsPlus for over 6 years, and literally everything I have from duty belt to holster, weapon lights, OC, cuffs etc... have came from CopsPlus. I have always had positive experiences with them until this order. It maybe an isolated incident, and I apologize for the original negative review if it truly is an isolated incident. Will I use them in the future? It's doubtful, the owner sealed that deal with his attitude. Its interesting that they are happy to lose business from someone who spends a lot of money with them. Just remember, without customers, there's no business.

I placed an order on Monday 7/31 and just checked the order status which states my order has not yet shipped and is expected to ship on 8/10. Years ago this would be normal but with online shopping and amazon prime becoming so popular you almost never have to pay for shipping and when you do your order at least comes in a reasonable time. 2 full weeks to process an order for a belt and knife. Kind of ridiculous to me.

The store office, as an online store, should make a follow up for the progress of purchased package delivery of customers. The office should check when and at what condition the package was received by the customers. Any untoward incident like late delivery, or reports of customers like inconsistencies in online track status with that of actual delivery status, the online store should always immediately replace the item being purchased and deliver it to customer the soonest possible time via a reputable courier service. Investigations to be made by the office, in terms of untoward incidents should not be a concern of the customers. Customers' orders and duly purchased items where done in good faith hence contingent plans should be carried out to alleviate customers worry. Reviews made such as this, were usually being compared from other online stores that caters online service on a more " customer first " oriented way. I ,as a customer, will hope, that future transactions will improve and should rest assure.people that their trust be guaranteed and well protected.

It's been 11 days since my order was processed and it has still not been delivered - below expectations in that regard. Other than that, the site itself is convenient and easy to navigate - plenty of options as well.