CopilotIQReviews of copilotiq.com

Response from CopilotIQDec 26, 2023

Hi, I'm sorry to hear you are having issues with the app. A nurse will be reaching out to you shortly to confirm your information with to and help set up the app. We appreciate your patience with our tech support team as they work with us to resolve this for you. If you run into any issues or questions in the future, please call our nurse line at 888-920-1588 to be connected with a nurse as soon as possible. We are here to help you in any way that we can, and appreciate your patience while we get this sorted for you.

Response from CopilotIQNov 10, 2023

Hello! We would love to figure out what happened here and get you connected with a nurse immediately. Please call our nurse line at 888-920-1588 to connect with a nurse. We are so grateful for your patience.

Response from CopilotIQApr 26, 2023

Hi Brian, I am sorry to hear about the lack of returned phone calls. In the future, if you need to reach us, our patient care team is available at 800-930-5144 Monday through Friday from 7am-7pm EST. However, your second statement is inaccurate - we value and respect our patients’ privacy. You can find our privacy policy on our website here: https://copilotiq.com/notice-of-privacy-practices/.

Response from CopilotIQApr 6, 2023

Hi Robin, I’m sorry to hear our team hasn’t followed up with you yet - someone will be reaching out to you shortly. If you ever need to reach us, you can reach us at 800-930-5144. Thank you for your patience, Robin.

Response from CopilotIQApr 6, 2023

I’m so sorry you haven’t had consistent calls, Linda. That shouldn’t be the case. Please call our nurse hotline (888-920-1588) so we can connect you to your nurse to sort this. Thank you for your patience, Linda.

Response from CopilotIQApr 6, 2023

Hi Janice, I’m so sorry you had this experience and we would like to fix this immediately, as that is not our standard. I have let your nurse know about these issues and they will be reaching out immediately. In the meantime, if you need any assistance, you can call us at 800-930-5144 and a member of our patient care team can assist you. Thank you for your patience as we sort this out, Janice.

Response from CopilotIQApr 6, 2023

Hi Curtis, I’m so sorry to hear that your check-ins haven’t been productive, we would like to fix this as soon as possible. I have let your nurse know that you are interested in more diet education, and if you have any other health goals, please let your nurse know. We are here to help you, and be of assistance in any way that we can. If you have any questions or need assistance in the meantime, you can reach us at 800-930-5144. Thank you for your patience as we sort this, Curtis.

Response from CopilotIQApr 6, 2023

Hi Rodolfo, I’m so sorry to hear about this series of events. We really appreciate your patience and want to sort this immediately. I have let your nurse know about your glucometer and cancellation request and she will be reaching out to you soon.