CopilotIQReviews of copilotiq.com

Response from CopilotIQApr 6, 2023

Hi Victor, I’m sorry to hear about this, as that sounds frustrating. We want to make sure that your nurse calls you at a time that you’re available to answer the phone, and you are able to save your nurse's number so you know when they are calling. If you are having trouble reaching your nurse, please call the nurse hotline at 888-920-1588. Thank you for your patience, Victor.

Response from CopilotIQApr 6, 2023

Hi Teresa, I’m sorry to hear that you haven’t been called on time. We do ask to give our nurses a few minute grace period, as they work with lots of patients and calls sometimes take longer than expected. We did recently upgrade our devices, and they may take some getting used to. Your nurse would be more than happy to help you set up your devices, and walk you through how to use the system if that would be helpful. Thank you for your feedback and patience, Teresa.

Response from CopilotIQApr 6, 2023

Hi Richard, I’m sorry to hear you didn’t receive a phone call last week, you should be called weekly at your agreed upon time with your nurse. We do ask to give our nurses a few minute grace period, as they have lots of patients to speak to and calls sometimes take longer than expected. We want to make sure you are called at a time that works best for you, so please let your nurse know what time works best for you. I have let your nurse know about these issues, and they will be reaching out to you. Thank you for your patience, Richard.