I have been a user of coopervision contact lenses and solutions for over 25 years with specsavers. A few weeks ago I received an email from coopervision stating their solution I have used for over 9 years is being recalled as it does not meet the minimum standards required to disinfect the lenes. I was offered a £6 refund to cover the cost of replacing 2 months supply of solution. The cheapest monthly solution is around £13. Really poor on Coopervision to provide so little for long standing customers. Sent a customer email complaining about level of refund and received no reply. YOU HAVE LOST MY CUSTOM
CV
Cliff V.
CooperVision's so called one year guarantee
I have been complaining about lens.com for not backing their lenses. They only give a 30 day guarantee. When you buy a year supply, like they try to sell, you don't see half of the product for 6 months or more. So 2 boxes of CooperVision lenses, 5 months in, start tearing around the edges after one week of wear (on a month wear contact). Lens.com wont' do anything, but CooperVision says they back their product with a one year guarantee. I supply them with my order number from lens.com, the lot number, my prescription and the expiration date (which has 2 years left on it), and all the information they reques, and they tell me they can't verify where lens.com purchased the lenses, so they can not do anything. Not sure what that means. Are they saying lens.com is selling counterfeit lenses? If not, I would think the lot number and expiration date would be sufficient information for them to back their product. I would think someone in here would step up and replace a couple of silly boxes of contact lenses. Spent an hour on the phone with CooperVision giving them all the information they requested, because it sounded like they were going to do something about a defective product. The woman I talked to was very pleasant, but that doesn't get me damaged goods replaced.
