Cooper Safety SupplyReviews of coopersafety.com

Easy to order - quick to ship

I was on your webiste on aug. 18 and backed out of the ordering process because I did not want to pay 17 dollars shipping. Since I never received a confirmation of my order on Friday, Aug. 18 and could not find a copy of the order as being placed, I assumed it had never gone through. On Sat. Aug. 19 I saw a charge for the order on my credit card but could not contact Cooper [closed]. Without an order number, I was unable to trace the order and cancel it. I called Monday, Aug. 21 and a nasty customer service rep told me, "I find it hard to believe that you did not get an email confirmation" ... real nice customer service!!! ***********below [read from bottom up] transcript of emails from customer service *** Then I suggest checking your Spam filters on your email. I don’t know what else I can do to get this to you. You may simply have to give it to your UPS guy and say it was delivered by mistake. Brook Chapman Warehouse Manager, Cooper Safety Supply Tel: 414-376-6052 |7AM to 3:30 PM Mon-Fri| 208 E. Morrissey Dr. | From: E Hill Sent: Friday, August 25, 2017 1:48 PM To: Brook Chapman Subject: Re: Cooper Safety Order CS400000633 It is 3 p.m.here and I have not received the label On 8/25/2017 10:20 AM, Brook Chapman wrote: You should have the label in your email shortly. Brook Chapman Warehouse Manager, Cooper Safety Supply Tel: 414-376-6052 |7AM to 3:30 PM Mon-Fri| 208 E. Morrissey Dr. | Elkhorn, WI | 53121 From: E K Hill Sent: Friday, August 25, 2017 8:25 AM To: Brook Chapman Subject: Re: Cooper Safety Order CS400000633 This is my last attempt to solve this issue with you. Please give ups my Correct email so they can send me the label to return the items today. It has been a week and I will not spend anymore time on this matter. But I will dispute the credit card charge and you will not get paid. This is a poor way to treat your customers... Sent from my iPad On Aug 24, 2017, at 4:09 PM, Brook Chapman UPS Brook Chapman Warehouse Manager, Cooper Safety Supply Tel: 414-376-6052 |7AM to 3:30 PM Mon-Fri| 208 E. Morrissey Dr. | Elkhorn, WI | 53121 From: E Hill Sent: Thursday, August 24, 2017 2:45 PM To: Brook Chapman Subject: Re: Cooper Safety Order CS400000633 really??? what email address ??? it is not attached to any of your emails to me ... who is sending the label so I can find it in my trash or junk folders On 8/24/2017 3:34 PM, Brook Chapman wrote: Your return label has been sent to your email. Have a nice day. Brook Chapman Warehouse Manager, Cooper Safety Supply From: E Hill Sent: Thursday, August 24, 2017 1:48 PM To: Brook Chapman Cc: 'Customer Support' Subject: Re: Cooper Safety Order CS400000633 Importance: High This is ridiculous and a waste of my time. The below number to request a RA is a ATT number which asks for a code number in order to proceed ... really???? come on people ... this order should never have been processed to being with. Please send me the UPS label so we can return this item or give me the CORRECT phone number to call. Thank you, On 8/23/2017 10:28 AM, Brook Chapman wrote: Here are the return instructions and your RA 18BJC16214 To return you order, please contact our returns department by e-mail at or call toll-free at 1.800.724.2598 to request a Return Authorization Number (RA). Please note all returns must have a RA, otherwise the return may be rejected. All returns are subject to inspection. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA issued by the returns department clearly on the outside of the shipping carton within 30 days of delivery. Please ship your items back to: Cooper Safety Supply Attn: Returns Processing 208 E. Morrissey Drive Elkhorn, WI 53121 A credit will appear for the cost of the items after we have received and processed your return at our warehouse. Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 2-3 business days for the refund to appear on your statement. Also note if the product is received 30 days after delivery you may be subjected to a 15 per cent restocking fee. Thank You, Brook Chapman Warehouse Manager, Cooper Safety Supply From: E Hill Sent: Wednesday, August 23, 2017 6:47 AM To: Brook Chapman Cc: 'Customer Support' Subject: Re: Cooper Safety Order CS400000633 Importance: High Order was delivered late yesterday [after hours]. Packing slip only inside. Order C3105589-22. Please send me Return Label and instructions via this email address ... since we were not able to refuse delivery. From Brook: I understand you wish to cancel your order with us. Your order was sent from the manufacturer on Friday 8-18-2017. It is scheduled to be delivered to you tomorrow. Please refuse the delivery from UPS. When the manufacturer receives the delivery back, we will refund your order.

Great products & fast service! This was the second time I ordered wrist braces from Cooper Safety, and I plan to order again in the future!

Quality product as described, inexpensive compared to others (Amazon) and expeditious arrival.

Kit was small and overpriced. This is not any good for a construction site.

Great personal service and great products!

Great customer service - timely replies in inquiries and questions. Quick turnaround.

Great selection, competitive pricing and quick turn around on orders