Pat D.
My first order left a bad taste
The first order I placed showed everything was in stock. However, approx. a week after I placed the order, I received an email from customer service stating the manufacturer was out of stock on all of the items I ordered (obviously a drop ship program) so they would have to issue me a refund. Approx 1 week after I received the email I called and talked to someone in customer service and they said they would see to it my refund was issued promptly. So, I waited another week then I had to open a case through PayPal in order to get my refund. It only took 1 day after I opened the case through PayPal to get my full refund.
Response from Cooper Safety SupplyAug 3, 2017
Pat, on behalf of everyone at Cooper Safety I sincerely apologize for the poor experience you had with us. I want to assure you this was an anomaly and I hope it won't deter you from trying us again. By way of an explanation (no excuses) we had recently migrated to a new eCommerce platform and some products previously marked as "discontinued" in our old database came into the nes database as "active". We do have a warehouse of over 5,000 stocked items (we are not drop ship only) and usually we ship within one business day. With our new system we also added Paypal as a payment method. Admittedly we are newbies to the platform and that is why the refund took as long as it did. As soon as you opened your case in Paypal we refunded you right away. So while the first experience is hard to overcome I sincerely hope you give us another shot if you ever need any industrial safety products. Sincerely, Brad Martell - Owner