Cooper Safety SupplyFind the right protective gear and safety products from the top leading safety brands! Cooper Safety Supply is your complete source for personal protection products and safety equipment supplies.
Cooper Safety Supply (coopersafety.com) has 88 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Customer from C.
They called to say the item was not in stock, after charging my credit card for full amount. The order was then cancelled over the phone and 10 days later there is still no credit for the charges.
Response from Cooper Safety SupplySep 6, 2018
Please note: Cooper Safety Supply changed ownership in June 2018. The new owners are working on implementing new processes and will work on user experience to prevent issues like you had. Thank you!
Leslie
I had to email to ask about my order that I had intended to pay $122 overnight am shipping because it was needed urgently. I didn’t hear anything for 4 days so I had to email and ask and was then told fraud protection had canceled my order 🤬 better communication with customers is needed. I placed an order with someone else that actually delivered like they said.
Response from Cooper Safety SupplySep 6, 2018
Please note: Cooper Safety Supply changed ownership in June 2018. The new owners are working on implementing new processes and will work on user experience to prevent issues like you had. Thank you!
Brian A.
I ordered a grey hard hat and y’all sent a blue one. I’m gonna get laid off at work now bc they have graced me knowing I ordered a hard hat NOW ILL PROBABLY HAVE TO WAIT 2 more weeks to get the right one. I paid 16$ dollars for shipping, it took 2 weeks to get it and it was the wrong color 🤦🏻♂️ I regret ever shopping at Cooper Safety
Response from Cooper Safety SupplySep 6, 2018
Please note: Cooper Safety Supply changed ownership in June 2018. The new owners are working on implementing new processes and will work on user experience to prevent issues like you had. Thank you!
customer
Placed order beginning of month still waiting for it. Paid for three day shipping, no word if it's back ordered or what's going on. I am going to cancel order.
Response from Cooper Safety SupplySep 6, 2018
Please note: Cooper Safety Supply changed ownership in June 2018. The new owners are working on implementing new processes and will work on user experience to prevent issues like you had. Thank you!
David
The hard hat was great ,But I email your customer service about something and got back a smart a%% response. Therefore I will not be using Cooper Safety Supply again. You need to train your people in the art of customer service!!!!!!!!!!!!!!!!
Response from Cooper Safety SupplyMar 3, 2018
David, I'm very sorry for your poor customer experience. Please forward the email to me and I will take appropriate measures to make this a "training moment" for our customer service team. Sincerely, Brad Martell [email protected]
Jacquelyn
A poor experience from the start. I ordered 2 pair of gloves on 12/14. Didn't receive them until after Christmas. Order was for 2 pairs of XL gloves. One of the pairs was mismatched XL/L. XL is too small to begin with so the sizing is not comparable to other gloves. I have since brought this to the attention of Cooper, send back the mismatched gloves and will be calling today to find out why I haven't received the correct order of a pair of 2XL gloves.
Response from Cooper Safety SupplyMar 6, 2018
Jacquelyn, we've sent out 2 additional pairs of the correct size. You can keep the second pair as our compliments and apologies for the poor experience. Please contact us if you have not received the replacement pairs of gloves. Sincerely, Cooper Safety Customer Support
Lawrence H.
I made a simple order of 8 hard hats on a Monday. The website indicated you had all 8. I paid $75 for 2nd day air shipment. On Wednesday when I did not see the hats come in, I called you guys. Guess what? You didn't have the hats. You didn't notify me that you were out. I wasted two days waiting for something that wasn't coming in. The good news is that I found another site where the hats were $4 cheaper than yours and only charged $60 for NEXT DAY air. Thanks for turning me on to a better supplier.
Response from Cooper Safety SupplyMar 6, 2018
Lawrence my apologies for the poor communication. There is the possibility for our inventory levels to be out of sync with our web site. Our inventory syncs nightly and if product is purchased before the synchronization occurs our site can show inventory available that is already allocated. It happens infrequently but it can happen. Regardless we should have contacted you as soon as we knew we didn't have the product available. I'm sorry we failed you on this particular order and can only hope you give us another try to meet your safety needs. Best Regards, Cooper Safety Customer Support
customer
I had paid $40 extra for shipping to get my item faster and i got absolutely screwed!!!
Response from Cooper Safety SupplyNov 28, 2017
Dear customer, I'm sorry for the poor experience you had with Cooper Safety relative to shipping. Please call and ask for Brad on 1-800-724-2596. I want to hear more about what happened and I want to remedy the additional fee you paid. Please let me know your order number so we can credit you the additional money you paid for expedited shipping. Again, my sincere apologies. Brad Martell Owner
