COOP by Ryder Reviews | Read Customer Reviews of coop.com

COOP by RyderReviews of coop.com

3.684 reviews
Vehicle Rental

COOP by Ryder

About COOP by Ryder

COOP by Ryder provides complete flexibility, control, and options so businesses facing transportation challenges have a trusted go-to partner for commercial trailer and vehicle rentals, product storage, the capability to rent out idle vehicles, and more. For unparalleled fleet optimization solutions, our team of experts combined with cutting-edge technology puts businesses in the driver’s seat to maximize fleet use. Learn More With COOP, businesses can unlock the power of fleet optimization. Monetize your idle commercial vehicles to make the most of your assets. Flex your fleet up and down to match the seasonality of your business. List or rent a wide range of vehicles for both short and long-term rentals. Manage rentals all on one easy to use platform. Feel confident about rental rates when a vehicle is listed using our innovative Smart Rate tool which dynamically adjusts the rate based on a variety of characteristics like vehicle type, mileage, and market demand. Rent trailers in bulk for storage, trailer pools, and drop and hook applications.COOP offers a large inventory of commercial vehicles and 24/7 roadside assistance with every rental! The good news is, you don’t only have to take our word for it, read what our customers have to say here on Trustpilot, or learn more about COOP by Ryder at COOP.comQuestions? Contact us at 877-747-5352 Apply Today

COOP by Ryder (coop.com) has 84 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: coop.com
Website: coop.com
Category: Vehicle Rental
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: March 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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COOP by Ryder reviews

84 approved reviews, newest moderated first

Mike
Feb 14, 2023
Great people at Coop
Great people at Coop! Jake and Kevin
Response from COOP by RyderFeb 16, 2023
Thank you for your review, Mike! We will share this shout out with the team.
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Smart Reliable Management K.
Feb 14, 2023
Was not happy with the one truck that…
Was not happy with the one truck that got a ticket for no proper docs. Rest all reservations are good.
Response from COOP by RyderFeb 16, 2023
Hi Lipy, we are sorry for the inconvenience those expired documents caused you! We are looking to see how we can prevent that situation in the future. We are, however, happy to know you have had a good experience otherwise. Thank you for providing your feedback.
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Holy Trinity L.
Feb 14, 2023
Coop is with you every step of the way
Coop is with you every step of the way. Great team so far. 👍
Response from COOP by RyderFeb 16, 2023
Thank you for sharing your review, Tyron. We are grateful to be working with you!
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Story Cafe Africa, L.
Feb 4, 2023
I rented a trailer and returned it…
I rented a trailer and returned it after 5 weeks. They then charged my card because allegedly I returned it to the wrong location. Only issue is, I returned to the same place I picked it up as per contract. Even after explaining that and providing evidence, they still insisted on charging my card to deliver it to a location that was no on the contract. 6 months after returning the contract, I have not received my initial deposit. A very bad experience and I felt like they were a predatory company.
Response from COOP by RyderFeb 16, 2023
Hi Michael, we are very disappointed this is how your last reservation ended and as a result your impression is that we are preying on you. This is definitely not the experience we want to be providing. We are looking into the confusion around the drop-off location to understand what happened. Upon reviewing the reservation history of your most recent rental, I am seeing that we owed you $1328.17 and applied that to your account on September 23, 2022 by refunding three and a portion of four of your reservation extension charges. If you are willing, we'd love to confirm with you that those were actually received on your end. I sent you an email with further details and will await your reply. Thank your for sharing your feedback!
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Nk Transport, L.
Jan 26, 2023
Can’t make enough money on coop.
Can’t make enough money on coop.
Response from COOP by RyderJan 29, 2023
Nolan, we are disappointed to hear your dissatisfaction with your earnings. We will be happy to discuss what challenges you are experiencing and how we can help maximize your profit.
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Mpame A.
Jan 17, 2023
This company is a joke
This company is a joke. It’s a good business model but they are ripping off everyone. Why would you charge me for insurance when I have trailer interchange on my policy? Young owner operators listen to me. Don’t use Coop otherwise you’ll go broke. This Turo style rental ends up being too costly.
Response from COOP by RyderJan 18, 2023
Mpame, we are looking into this. We will be reaching out to you for clarification.
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Los Incas L.
Jan 12, 2023
This company really takes the needs of…
This company really takes the needs of their clients very seriously, every repot you are taken care of as expected.
Response from COOP by RyderJan 13, 2023
Thank you for the shout out, Albert! Our clients are our priority. We are appreciative of your feedback.
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BenHohw
Jan 12, 2023
Make money with COOP is much easier than I thought
The COOP app is easy to use, and the customer service is very helpful. It makes my job super easy. Now I have more free time to spend with my family and friends.
Response from COOP by RyderJan 13, 2023
Helping you spend more time with friends and family is gratifying! Thank you for sharing your feedback with the community, Ben.
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