Mitchell H.
Please read.....Do not use them
Formal Complaint Regarding Mishandling of Vehicle Rental and Subsequent Loss by Coop by Ryder This letter serves as a formal complaint regarding the severe mishandling of a vehicle rental facilitated through the Coop by Ryder platform, resulting in the complete loss of my 26-foot box truck and significant financial hardship. In 2022, I listed my vehicle on the Coop by Ryder platform for rental. A rental agreement was executed with a client from New York. On the scheduled return date, I was contacted by the New York Police Department, who informed me that my vehicle was implicated in theft incidents. The police were able to identify my vehicle through the DOT number. Immediately following this communication, I contacted Coop by Ryder to report the situation. I was advised to await the vehicle's return and assured that Coop by Ryder would address any subsequent issues. Despite these assurances, the renter failed to return the vehicle. I promptly notified Coop by Ryder, who stated they would initiate a recovery process. Several days later, I was contacted by a mechanic requesting authorization for repairs on my vehicle. I explicitly instructed the mechanic not to release the vehicle to the renter and immediately informed Coop by Ryder of its location. Despite repeated assurances that a recovery team would retrieve the vehicle, and numerous follow-up calls, Coop by Ryder failed to recover my truck. I was subsequently informed that the vehicle was "undeliverable" and remained at the mechanic's facility. For months, I received consistent but ultimately fruitless updates regarding the vehicle's status. As this vehicle was my sole source of income, I relied on the stipend provided by Coop by Ryder. After six months, Coop by Ryder ceased providing the stipend. Upon requesting proof of possession, I received photographic evidence of the vehicle, only to be informed that it had been transferred to another mechanic. Subsequently, I received a notification on the Coop by Ryder application indicating that the vehicle had been returned to me. Simultaneously, my account was closed, and Coop by Ryder demanded repayment of the previously provided stipend. Despite repeated attempts to resolve this matter, Coop by Ryder has provided no satisfactory resolution. As a direct result of their negligence and mismanagement, I have suffered the following: * Complete loss of my 26-foot box truck. * Loss of my primary source of income, resulting in severe financial hardship. * Business closure. * Ongoing emotional distress and hardship for my family. * Unresolved vehicle recovery. This incident has had a devastating impact on my life. I request a thorough investigation into this matter and demand the immediate return of my vehicle or full compensation for its loss. Furthermore, I request a full refund of any monies they are requesting from me. I strongly advise others to exercise extreme caution when using the Coop by Ryder platform.