COOP by RyderReviews of coop.com

Anthony our Account Executive is an amazing guy helpfull nice professional and friendly.

Professionaly handleld and truck was in good shape.

I made a complain (provided with pictures) and we never get response. Truck owner gave us half loaded truck (we realized when we arrive to warehouse) and we couldn't load and bring our goods to warehouse because of truck owner mistake. We asked refund but also no reply. It was terrible experience for us.

This company is very unprofessional they seem to make more money then the people who post their vehicles on the platform. This is complete highway robbery. I have tried to reach out to them multiple times to get my deposit back when I get an email from them. They’re asking for me to write a review instead of answering the question about my deposit I would not recommend this place to anyone, especially if you value money, I’m not going to lie it is a good gimmick for them but it is an absolute loss if you are running a business I’m still waiting on my deposit I would have never heard from them had I not called. Dont waste your time, you will only lose out!

I have not received an answer to this question? I do like the ease of the pick up and deliveries. Also very slow to pay out, once a vehicle has been returned.

The online system is easy to use. The customer phone support is exceptional.

1. Horrible road service support 2. I keep being billed for liability insurance, your requirement says to have the Hired Auto Endorsement, which is normally added to be able to rent equipment or hire owner operators during times of need, but then the my policy gets rejected because it does not have an Any Auto endorsement, which is clearly an Oxymoron. Any Auto coverage refers mostly to the borrowing of vehicles, say from my employee or friend, or if I send my employee on an errand in their personal vehicle, and they get involved in an accident, this covers us in the event there is no financial charge for the use of the vehicle. If there is a fee associated with the use of the vehicle, then it becomes a Hired Auto. But your policy requirements are both ambiguous & contracditory. Furthermore, you are requiring the client to carry an endorsement on their insurance policy, that not even your vendor service provider has on their vehicles. As an example this particular vendor only has a Hired Auto endorsement on their policy, and it's a scheduled vehicle policy, which does not contain the Any Auto endorsement. I hate being nickel & dimed. If there is something besides trucking, it's insurance, I was an insurance adjustor for many years, and have seen what happens to people when they don't have the correct coverage on their insurance policy.

My account representative was very responsive and knowledgeable and helped me through my first reservation.