Amy J.
Avoid - Dishonest Customer Service
This is a consolidator website out of FL that does bookings for various tour companies. Their customer service is awful and dishonest. If you can call and book directly with the actual tour operator do that. We made a booking and after hitting send realized we need to modify. We called them within 2 minutes. They charged us 100% fee - effectively there's not cancellation or change permitted. They do not make that clear up front in their FAQs. There is only a 48 cancellation fee notice in the order confirmation which is received AFTER the sale. Very dishonorable and dishonest. Also wasted time giving us the runaround and refusing to answer the phone. Avoid at all costs.
Response from Cool Destinations®Nov 3, 2023
Amy, I am sorry you had a bad experience. Unfortunately, at the time of your booking, our local tour partner in Turks and Caicos had a rigid 48-hour cancelation policy, so any bookings made within that period could not be canceled. We've since updated this to 24 hours, which makes things a little easier. However, I object to your statement that we only announce this after the sale. Our cancelation policy is listed on our TOS page (accessible from every page of the website), individual activity pages, and finally, the checkout page. Sincerely, Peter Founder & CEO Cool Destinations www.cooldestinations.com