Cool Destinations®Reviews of cooldestinations.com

Tickets cost $40 each online. Would have been $32 at the boat. 20% markup is way too much

Disappointing…. From the moment I booked the Banana Joes Small Group Tour through Cool Destinations was an absolute GONG SHOW.. I received confirmation that I had paid within an hour, but was then told they would contact me to arrange a pick-up time the afternoon before. By 6:00pm I had heard nothing and there began my next 5 hours of phone calls, chats and emails…. On there end, the same spiel.. someone would contact us that night or next morning… obviously I didn’t sleep well as I had heard nothing by 12 when I tried to go to sleep. I set alarm for 7 and still heard nothing (the tour was supposed to start at 8). Luckily I received a what’s app notification from tour guide that he was waiting for us and he gave us 5 minutes to dress and grab the van. We went to next stop and he waited 5 mins for a no-show…. Probably same thing that happened to us. The small group tour was just a crappy uncomfortable van. The guide himself was fine. Once at the Everglades Holiday Park (not the Everglades Park) we were put on a big boat, not the small boat pictured on the website and described as going speeds up to 80… no way.. was a crappy big boat that went maybe 40 and for one short 20 second burst.. the rest of the time (51 minutes not an hour) was spent trying to spot the elusive gator. We finally did at the end of the slow cruise to watch another airboat run it over…What the ??? The only reason I gave 2 stars was the show after which I expected to be crappy was actually well done.. with rescued gators by the Gator Boys… only to go to the snack shop afterwards where they sell Gator bites

Poor mobile website. Booking date was incorrect and they refused to refund.

What a shuck and jive operation!! To begin with I checked their website about parking in the area because this Mickey Mouse operation doesn't keep enough operators to answer the phones. The only thing it said was to arrive 30-60 minutes early. So I showed up 90 minutes early but was still unable to find a place to park. My problem?? I was traveling with my family in my 25' RV. According to the local commerce they have parking for RVs about 1/2 mile from the riverboat yet nobody associated with the riverboat company could tell me that. Instead the manager took the opportunity to try to redicule and asked why the other patrons had been able to find spots. At this point I missed my boat,I've been treated rudely and disrespected and had Cool Destinations trying to run some kind of game on me with the Riverboat company.All I can say to them is I hope that $140 lasts a long time. Because I'm sure the damage from this review will. I was asked to update my experience, after I promised to write as many poor reviews as humanly possible and got the local commerce involved, Cool Destinations eventually stopped playing games and passing the buck to the "local vendor" and refunded my money. Just to set the record straight!! I waited around until the boat returned, parked in a no parking zone trying to find the office or somebody associated with the boat/ tour compy. This information was not on my tiickets with Cool Destinations. I eventually located the office just after the boat returned. The manager was not in a hurry dealing with other customers, she was simply very rude, ignorant, obnoxious,and undeserving of her position! Furthermore the suggestion that this area is a federal landmark is a joke!! It is more like the equivalent of a prohibition era dive joint where rowdy unruly drunken behavior is the rule of the day. Everybody is uptight rude and disrespectful. To further suggest that I should in the future leave a 2 hour window for "parking a vehicle of that size" when you clearly know you have parking for RVs 1/2 mile away shows the hight of your ignorance!! I have traveled through nearly every state in this country, I don't need YOUR travel advice!! .

This ‘cool destinations’ is a scam! They took my money and never provided my service!!!! Beware!!!!

DO NOT USE THIS COMPANY!!! Three days before the tour, these ass clowns cancelled my Bourbon Tour booking. Live chat with their agents only produces balderdash and lies! This is a scam! Don’t fall for it!

Booked through cool destinations and asked about the cancellation policy and she said to read cancellation policy which states-If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee. I had to cancel (3 months in advance) and was charged around $80 for fees. It was not stated on my invoice or in the cancellation policy. According to Cool Destination they do have it in their refund policy but the refund policy is not located in the help section on top of page and they do not tell you look there if you cancel. Book directly through the vendor instead of Cool Destination which will probably be cheaper. After I disputed my charges I received an email stating - Please be aware we are treating this as theft since the policy was clearly presented. Which they were not clearly stated and I asked several times the cancellation policy. I replied back and then they didn't answer me and even sent a follow up email.

Company does not stick to cancellation policy. Cancelled 7 days in advance, but they insisted on still charging me cancellation policy, even though their policy clearly states there is no fee at 7 days.