Cool Destinations®Reviews of cooldestinations.com

Advertised horse riding in Greece for €34 euros. We booked. A day later got a message from the trekking center saying we still had €70 to pay. Weren't told we were going to have to pay more through the booking process. Complained and were told we were NOT going to get out money back.

Beware! They are a 4th party travel agency.they actually booked the trip through trip advisor. I accidentally booked the drift fishing trip in Fort Lauderdale twice and they are refusing to give me any money back even though drift fishing refunded my money to them. They are essentially committing theft.Customer service has used every trick to give me the run around. I had to call the police today and file a dispute with my bank. I strongly advise to not use them .Book directly with the fish drift company it’s only 80 dollars and they always have space available.joy in customer service is the worse.please do not use them this is a real review

Our snow shoeing trip was cancelled by our guide; due to lack of snow and wanting to reschedule. Cancellation & refund was agreed upon. We paid extra for a fully refundable trip, The caviat to Cool Destinations refund policy is to refund into a wallet on their site for me to use in the future. This was in the agreement that I should have looked at better but assumed a refund would go to my credit card. I have contacted their customer support many times for a possible refund to my credit card but keep getting the same response for this policy and that "I agreed to it".....

I booked a snorkeling tore John Pennekamp State Park snorkeling an they took our money out of the account so fast its insane then the snorkeling place called the very next day to let us know it was being canceled due to bad weather so I did ask for a refund I got 3 emails saying it was going to be refunded all$ 177.02 well now its been a week so where is my money

The web site is not clear regarding the currency they are using We are in Autralia and the tickets are advertised with the symbol $ without any visible and clear claryfication that it is in USD, so you end up paying more money for a ticket that you can easily get in the website of that place for a fair price. I bought tickets to go to the Taronga Zoo, I ended up paying AUD $ 10 more per people, we were 5. Not recommended

This company is a quick, overpriced chop-shop for low quality tours with zero customer service. Many other worthwhile options.

I’m going to update this review again after seeing the response and to make it easier for people to understand. I’ve listed my surf lessons on TripAdvisor for over 10 years. Part of the vendor agreement is being listed on their affiliate websites. I’ve never had to think about this as these sites have never been brought to my attention until yesterday when a customer took a screenshot of a listing for my business on cooldestinations.com with a large price increase and a 10% discount that still left the price significantly higher than what we charge. The customer accused me of intentionally raising the price on a third party site to make up for the commission split. Never having heard of this site, it spooked me and I was worried it was a scam or thought someone was impersonating me on that site. I reached out on chat support and waited for a bit with no response. Then I clicked to call someone which just led me to the chat support again. So I wrote a review - all of this was stated as an opinion and was true to me and my experience. Then I got a call from Peter who reminded me of my vendor agreement with TripAdvisor and he asked me to take the review down. I was willing to take it down, but I had a couple more questions and asked why the price was marked up so high. There are some other reviews on here from customers talking about the mark ups, and their responses say “we strive to offer the lowest prices listed online blah blah blah.” But he replied “we can charge whatever we want”…. He continued on a rant about how my review was slander and he’s going to tell TripAdvisor to drop me. I matched my tone to his and interrupted his rant saying that I’m willing to take my review down, but I’m wondering if there’s a way to be removed from this website? I care about what my customers are paying for my services. He started playing the big dog and needing to assert his power over me, repeating “I’ll call TripAdvisor now and who do you think they’re going to pick, you or me?!” (As if getting me removed from TripAdvisor would ruin my business.) He was boisterous about how many listings he has and that it would mean nothing to just get me dropped from TripAdvisor, and continued to threaten legal action, then just hung up on me while I was trying to mediate the issue saying I’ll take the review down and was trying to get him to just hear me out. This is what I mean about having no respect for small businesses, I felt completely disrespected yesterday by him. Even after acknowledging my mistake not realizing they are affiliated with TripAdvisor, and also agreeing to take the review down, he was incredibly condescending and disrespectful by acting like my business doesn’t even matter - one that makes them money no less. They are just a website that is partnered with TripAdvisor to copy their listings to make money off the businesses providing the services. Hey Peter, as a business owner I’m pretty understanding of how frustrating negative reviews are especially if you feel they are unwarranted. Had you just given me the chance to respond, I would have understood my own my mistake and felt bad about the review, and this review would be gone. But if this is how the CEO treats the service providers, then people should see that. I hope this creates room for improvement when dealing with those you work with no matter what the situation is. Take care.

I strongly advise against booking anything through Cool Destinations. On May 11, 2025, my friend and I booked tickets for a party bus through their website, which clearly advertised “Free Cancellation”—it’s one of the first things you see. Unfortunately, we accidentally selected the wrong date and immediately contacted customer service for a refund. To our surprise, we were told via email that a refund was not possible and the original booking would stand—completely contradicting their advertised policy. We called and spoke with a representative named “Alabama,” who told us that the tickets were canceled but we still wouldn’t receive a refund OR be able to use the tickets. When we pushed back on the false advertising, she said a refund would be processed, but we never received it. After repeated calls and voicemails, we finally got another rep on the line—who hung up on us mid-conversation. We even contacted the owner of the party bus directly, who was willing to issue the refund but couldn’t because the booking was handled by Cool Destinations, a third-party. We have since filed a formal complaint with the Better Business Bureau due to the company’s misleading advertising and refusal to honor their own policies. They have not responded to the BBB complaint either. This is a dishonest company with shady business practices. Save yourself the headache and book directly with vendors—DO NOT use Cool Destinations.