Irene R.
Beware of sizing changes!
I ordered sale items in the size I always buy, but somehow the sizing changed and the items are too small. The website says I cannot return them due to being sale items. I ordered these items in good faith but am now stuck with stuff I cannot wear!!
Response from Cool JamsSep 22, 2026
Hi Irene, I'm so sorry about the sizing. Ordering the size you've always worn and having it not fit is genuinely disappointing, and I understand why you're frustrated to feel stuck with them. We'd love to help you exchange these for the right size, and we've sent you an email so we can get the correct fit on its way to you. We're also taking feedback like yours seriously and are reviewing our policies to make sure our customers are heard, especially around sale items. Thank you for speaking up. It genuinely helps. Cool-Jams Care Team