KE
45 year-old woman experiencing hormonal crisis
I’m a 45-year-old woman in perimenopause who has also recently gone through a hormonal crisis. I have severe night sweats and ordered these pajamas to help. They took longer than I would have like to arrive and the pants fit in a very odd way being too high in the front. In the meantime, I ordered a pair that is half the price off of Amazon from another company and they are actually much better quality, they fit better, and they’re softer. I am trying to return them and the return process is cumbersome as well it seems. I need to return each piece separately and then get a restocking fee as well as have to pay for the return. This is not a good customer experience.
Response from Cool JamsOct 19, 2026
Hello Kylie, we really appreciate you sharing this. We hear you on the fit and on how the return steps came across. We’re listening to our customers and improving every step of shopping with us. We’ll help setup the return for you and we'll reach you by email. Cool-jams Care Team