cooksclub.comReviews of cooksclub.com

What an absolute shame! The staff and the location is fantastic.BUT we are being overrun by people coming in with lots of children into the complex. You book an adults only experience but your lounge pool area, dining areas become quickly overrun by p**s takers with lots of children, this has ruined our chilled out vibe holiday and we will not now return ever again. Real shame as the staff are fantastic and the vibe ‘was’ a banging dance vibe and adults only experience for the first three days then became a sterile lame volume safe back beat music overrun by ferell kids, the last pack of scroungers came in to order drinks then proceeded one by one to go into our all inclusive restaurant and take large platefuls of all our paid for food. This is the NOT acceptable and where are the management to deal with these issues??? No where! and yes i have photos of these scroungers! Edit: I’m a 55 year old guy on holiday with my wife, we love going to new (to us) hotels and locations, as said above, you will not find a safer but more fun beach that’s part of an hotel, yes the hotel is as others have said is tired and in need of a proper revamp but do not let that diminish what could be a truly fantastic place for people wanting both a taste of ibiza chill out with a strong evening base line of beautiful music - i can send anyone links to the music played. There is 3 things that MUST change and you must enquire directly before booking: 1). Have they stopped families with kids coming in???? including the scrounging p*^s takers? 2). Have they actually started to air condition the VERY basic restaurant labels as ‘Cantina’? There is zero dress code except no wet bathing suits but then it is hotter in there than outside, it is not possible to sit in there at ANY point of the day and enjoy any food as you are constantly sweating, never known a restaurant to not be air conditioned properly - EVER! 3). FOOD!!!!!! Yes what is offered is tasty but wow is it BASIC and minimal, if you have a truly english pallet you are going to struggle. It’s groundhog day here, very very poor breakfast selection that just gets worse throughout the day. Back to the heading; Such a shame! CC you have magnificent staff that are incredibly hard working even through the 50c heat we endured for Friday and saturday (most days around 42-46c real feel). The location of your pool/s, gym, sauna, bar, outside dining areas and the beach are excellent. STOP BEING CHEAP SKATES AND REWARD YOUR STAFF AND CLIENTS BY FIXING THE VERY EASY ABOVE ISSUES - Please!

Hotel Cook's Club Alanya Do management, just in general, and DO BETTER. Dear Cooks Club Alanya Att:. Management Team Cook's Club Please receive my observations from the just ended holiday at CC Alanya from Sunday September 15 to Sunday September 22. We booked your hotel from the standard on SunWebs webpage and from looking at your homepage. We totally bought the design and chill vibe feel. Little did we know that chill vibe means totally worn down, broken and dirty. The Hotel is NOT a 4 star hotel. Listed below: Many areas of dead and broken furniture, areas of dirt from maintenance problems that should either be solved or removed. Torn and worn down textiles, if any at all. Plastic chairs are very uncomfortable without a cushion - I must say. The pool area was swiped sporadically with a small broom around 8 o'clock in the morning (1 time only) and since all sunbeds were occupied at that time, the dirt was left to multiply. The main pool itself was disgusting, full of sand and dirt. The rooms need a serious makeover. We were in room 51. The rooms need a deep-clean. Probably an end-season issue but nevertheless, dirty wall, mattresses like a pithole and paint falling off the bathroom sink and tiles (bad choice for a re-design I must say). The windows were so dirty that a look out was foggy and never gave a fair sunset vibe, from the inside of the room. Please see below, as we were all forced to stay inside for a couple of days. Decorating the rooms - just an idea. There were bare walls in our suite. Why not reuse the style from the under-street-bridge to decorate the rooms with some "art". We bought ½ board from home = DK, thought that ½ board included local drinks for dinner, buuuut NO.... . We could get water !!! (Not that I'm cheep and will always pay for the expected service) So, Fine ......... then I tried to add on a full board on location from the reception. Was told that the price was supplementary to the ½ board 55 Euro pr. day pr. person. That is pure madness. The price is double the price I got from Denmark. WHY on heavens earth do your Hotel Management not wish to earn my money for a sober price. I have never experienced anything like this, and I have worked as a travelling sales agent, Soo. back to Management. Where is the Management at CC Alanya. Not a shade nor a shadow of management. No one to instruct or guide all the sweet and kind and VERY hardworking staff. Where is your own quality control? Who is responsible? It seemed to me that we were on a sinking ship...... At the end of the holiday, which ended to be ok, thanks to the brilliant staff on location, we bumped into several people. Some were visiting for the first and last time (like us) some for the fourth (but definitely) last time. As they experienced a total downgrade from former years, 5 days of sickness and hospital and a bad holiday due to the down going spiral of standard. They were thinking about going for a B-day celebration but chose other options. I highly recommend you to look into your quality, as too many of my kind of trust pilot posts will add miscredit to your hotel concept. And I believe there will be more to come. We saw a guest spitting out the food due to the anger of the quality. And... having said this, you also have a responsibility towards your staff. They can never be to blame, as they worked hard and were loyal to the CC family. Please read below and consider. Why spend my time writing this holiday summary to you? I write, because I care for the next guests to come. People are working extremely hard to go on well deserved vacation and because it's your duty and obligation not to disappoint. I write because I feel sorry for the working crew at CC Alanya. I write because my holiday with my 2 girls never met the expectations we had, when looking so so so much forward to be on a vacation together, after some very hard and tough years. We needed to mend but were troubled by the surrounding poor exterior and interior. We felt extremely disappointed. Having written all this I'm sorry to add that I do not believe this will matter to anyone in your management team. I'm sure you don't think about one of my sentences if you're even reading them. Now - however - other potential travelers will, and maybe they will think twice before ordering. Kind regards Gitte