cooksclub.comReviews of cooksclub.com

27/11 - no help from you at all bar an rail on 20 yo say 7 days - repeat of what you’ve said since September NOW GOING TO ABTA AND OMBUDSMAN SHOCKING COMPANY 19/11 - you’ve guessed it - no response from EasyJet!! 08/11 over 7 days now - see EasyJet reply to this review to contact them - I did I have heard nothing , Not as it seems Hotel looks lovely , clean tidy lovely decor. Staff , most nice but not 5 star trained nice. Manager was too busy the whole 7 days to talk to me about issues from day 1. Customer services were just there not really a help Rooms - walks so thin not only could we smell next doors aftershave we heard them either having sex, going to the loo, arguing , talking every night for 4 nights. No support from hotel or Easy Jet. Last day at 5pm they offered us an hour in the sauna ???? It was 30 degrees outside Food so basic , it’s not even Greek food , it’s basic tourist Greek food. Frozen kebabs , dry salad bowl at night. No real gluten options though they said they would cater . You have to queue for drinks in other bar if you don’t want wine or beer then bring to restaurent . It’s like a school canteen , no class no great service . If you love pizza and pasta you will love it here 😂 lunch time is the saviour , food is better . Any decent food has to be paid extra for at night . No a la carte , same day bar at night spruced up ! Drinks served in old plastic cups , you can buy classy plastic , so no excuse . Not a wide range included at all . Hotel located in a run down area , nothing as described. Hotel could be amazing but they are lost in own belief that they are a 5 star . It’s a 3 star hotel , don’t be fooled

Update 01.10.23. Despite a promise of compensation from Cooks Club. They have not been in touch with me & don't respond to my email. DO NOT BOOK THIS HOTEL. IT'S A SHAMBLES! My wife & I have just returned from a 9-night holiday at Cook's Club Hotel, Corfu. We booked the flight & hotel through British Airways Holidays, paying over £3,000 including £95 worth of BA Avios points. We opted for the hotel’s all-inclusive option called ‘Feel Free’ which Is described thus, ‘Simply choose from an array of enticing meals and drinks and order on your smartphone. Available from morning until night, lunch blends seamlessly into dinner, with no kitchen closures to interrupt the flow of your day. An ultra-upgraded experience like no other, ‘Feel Free’ offers culinary craftsmanship and exquisite beverages, served at your leisure.’ Unfortunately for us, that was not the case. The food was cold and congealed resembling leftovers you would find in a transport café bin with the ambience of a car ferry canteen. We complained to the hotel staff, who all agreed with us & felt they had remedied the situation by suggesting we spend even more money and enjoy dinner at the a la carte restaurant in the hotel as they also told us ‘The food is much much better; we have a different chef there’. In the ‘Feel Free’ option guests are allowed 1 evening meal at the a la carte restaurant. We had a reservation booked but we cancelled it because we did not want to risk enduring food poisoning as other guests had the day before. Most of the staff were rude to the point of being verbally aggressive. Throwing drinks down on the bar & pulling the seat cushions from under us as we sat in the pool bar. The bar was meant to close at 1am & the waiter was clearing the bar or at 11.30pm. We raised many other issues with hotel Customer Services including ,No double bed on arrival, faulty motorbike hire, which caused us to break down & have to walk in 35-degree heat to the nearest garage for help, insufficient pool towels with accompanying advice of ‘get your own towels’. The room wasn’t made up on the 1st or 2nd day of our stay. The hotel does not have an airport transfer service, which is strange for a 5*hotel. The staff at reception ordered a taxi for us to take to the airport to fly back to London. They told us it would arrive in 15 mins. However, it took an hour for the taxi to arrive & we missed our flight home. We had to change our flight to the next day & book another hotel for the night in Corfu. Our experience of the appalling Cooks Club meant that we, at significant additional cost, paid for all of our meals elsewhere everyday and incur costly taxi fares and scooter hire. Ironically there was a huge benefit to Cook’s Clubs’ chronic failure and breach of contract as we met many Corfu residents who were utterly charming and provided wonderful food and company; all of which was totally absent at Cooks Club. I’m told Goldman Sachs own Cooks Club now which would explain why the quality of food and staff is so pitiful.

Advertised discounts are not available at checkout. When calling the booking hotline, and you mention discounts they hang up the phone.