Christopher P.
Numerous calls
Numerous calls, e-mails, and conversations regarding the ROC portion of the Prep materials. I had purchased this in the past; trying to discern what changes and prep materials were relevant went without response or assistance.
Response from Contractor Training CenterApr 8, 2026
Thank you for your feedback. Our records show that we were in touch with you by both email and phone, and we’re sorry this experience was frustrating. We made several attempts to help and provide clarity around the ROC portion of the prep materials, and we understand you previously purchased the program and were trying to confirm what had changed and which materials were still relevant. We also recognize that the support you received didn’t meet your expectations within the timeframe you needed. We offered to get you into our Office Hours session so you could speak directly with an instructor, but we understand that waiting a week for the next available session wasn’t a workable timeline for you. Additionally, we sent an email on April 3rd addressing the specific items you raised regarding the Blueprints and Carpentry Building book content. I’m going to resend the email that outlines the Virginia ROC exam topics exactly as they’re listed on our website, along with the link to join the Office Hours session so you can speak directly to our instructor. We appreciate the opportunity to address your concerns and help you get back on track with your exam prep. If there’s anything I can do to make this better for you, please let me know. You can reach us at [email protected] or 888-858-7350.




