The Container StoreReviews of containerstore.com

I am not surprised this company treats their employees poorly given my recent experience with online orders. I was prepared to wait two weeks for an order to ship until I realized I had a store less than an hour away. I emailed customer service asking for a modification or cancellation two days after I placed my order, no response or even acknowledgment of my message. The next day I did a chat asking for a cancellation and I received the generic copied response...”covid, delays, order is processing, cannot be cancelled” Let’s not forget this company only charges you when the order ships, so my money was being held in limbo based on when they ship each item. I called the phone number, waited on hold for 22 minutes then finally caved and left my number for a call-back. After closing time I got a call from a nice gentleman to tell me that someone would contact me in the morning. I was never contacted. I emailed customer service again asking for an explanation of their “order is processing system” and why I have orders processing for three weeks with one item delivered and no further communication. I did get a response stating orders are picked by machine and they can only be cancelled once my item is shipping out, a very small window considering the shipment email is sent a day after my Fedex App alerted me of the incoming packages. Basically, it is impossible to cancel an order with this place. I assume it is poor leadership and the employees are left to deal with discouraged customers and no real solutions. This company is a disappointment and I believe they took advantage of the pandemic to have an excuse for their poorly executed ordering system. I eventually received both of my orders a month after ordering. This company will never survive if they continue to operate like this. Knowing how they treat their employees is just another reason for me to buy discounted gift cards to use in the physical store. I refuse to give them any new money, but I’m obsessed with the elfa door systems.

Where do I begin they treat their employees so horribly. They have warehouse employees working in very hot condition its already hard to breathe with the mask on plus we are fighting the heat. While office mangers and office workers get to sit in the office with nice cold air. They let us know last week someone had covid but they didn't shut down only did "extra cleaning" yeah right! And now they are ending hazard pay its not even worth it anymore. They keep lying to customers that they will receive product in two week 🙄 yeah good luck with that. THE CONTAINER STORE is not employee friendly to them we are just another number and they keep hiring more and more people. If I were you spend your money elsewhere because they charge to much for items that break within a week.