The Container StoreReviews of containerstore.com

I didn't learn until after I bought two large items that they don't do any sort of online returns. They don't even give you a return number, so even if you did pay to ship everything back, there's nothing on the books.

The Container Store is NOT set up to accept returns for online orders! There is no way to request a return, they do not approve a return, and they do NOT supply a return shipping label!! So if you don't live near a Container Store and need to return an item you purchased online, you are SOL. You will need to find a way to ship it at your own expense, and since there is no method to approve a return, you will be sending it blindly with no guarantee they will refund you a single dime! In this day and age of electronic shopping, this is absolutely inexcusable.. !

Horrible horrible horrible. I had a number of closets designed by the container store. they came out to measure and measured incorrectly. They quoted a price and then changed the pricing about 20 times. They never followed up, I think we talked with at least 5 different people who told completely different stories. When install came they completely botched the entire thing. They said they would patch and paint the walls and didn’t, they didn’t follow the actual design. Then they tried to charge us again for reinstalling what they installed incorrectly. Penmarc, the subs they use to install are literal crooks. Awful disaster.

Terrible service from start to finish at Los Angeles Century City store. I went to pick up some Elfa shelves and asked for help carrying them to my car. They directed me to a pickup spot but gave no further instructions. After relying on unclear email instructions to find a "blue phone" that didn't exist, I sent my family into the store. They spent over 30 minutes trying to locate my order, despite me confirming it 20 minutes prior, and even paused to help other customers, making us wait longer. After nearly an hour, I had to go back in myself to speak to the manager, who promised a follow-up that never happened. The staff dropped off my shelves and left without taking my contact info. Disorganized, unhelpful, and a complete waste of time.

Be very careful!!! I spent thousands on shelving last year (2023). I am trying to buy additional hooks and components, and TCS is telling me they don't have any. They said try Amazon or Ebay. The disappointing thing is I am sure when they sold me this system they knew they were going to stop supporting the line. Not a trustworthy company. 8/25/2024 and still no response from the Container Store. I think you can assume this review is accurate.

Worst customer service I have ever dealt with. I ordered a laundry cart with liners and about 6 hours later emailed them asking for the order to be canceled as it was not collapsible. I was told they could not cancel it because FedEx had already been informed of the pickup. I asked how I could return it and was given an address in Texas. I then found out that to send this 19x19x30 inch box from New York would cost over $140, more than the order cost. I called to complain pointing out that it could not have cost $140 for them to ship it to me. I asked for a Supervisor and they refused to come to the phone. I was told to return it to the store but I have serious difficulty walking and cannot carry this huge box into a store. They have no return label policy at all. I wish I had never heard of them. I advise everyone to never shop with them.

placed an order on 21 March for pick up (available item) then told there was an issue and they will be back in touch. to date I have not heard from them. I wrote to the container store asking for a refund and this is the response received from a solutions specialist which is a non answer: , Debra D | Customer Solution Lead | The Container Store: Hello, Please contact the store to have the order cancelled, we are unable to cancel pickup order in this office.

Never used the companies products but the ads they use cover up content on webpages that are so annoying I went out of my way to leave this review to assume that the annoyance and disregard is a part of the company's culture. Bad look.