ContainerDiscountsReviews of containerdiscounts.com

Response from ContainerDiscountsJan 16, 2021

Hi, Scott! We totally dropped the ball, and we fully understand how frustrating this process has been for you. It has been a nightmare for you, between our failure to communicate to your standards, to deliver a product that looks the way that you expected it to receive, and to deliver a refund for your order within a reasonable timeframe. We hear you, and we are committed to doing everything within our power to make this right. The 75 day turnaround time for reimbursement is incorrect, and that’s totally our bad for failing to clearly communicate what we meant: If you dispute the charge through your credit card provider, it is our experience that it takes on average, 75 days for resolution through those methods. This is why we tend to prefer that customers go through us for a refund instead. Upon checking my records, I see that the refund has already been processed on our end, and you have confirmed with us that it is pending on your end. In regards to the physical condition of the container you received and refused delivery of, we guarantee that our driver and the depot both inspected the container inside and out and verified that the seals were good and there were no holes, despite the cosmetic concerns about the container. Unfortunately, most depots are down to the bottom of their inventory stacks, and while those containers are inspected and have their condition verified by industry experts before they leave the depot, their appearances are a little worse for the wear than their newer counterparts. We apologize again that the container did not arrive the way that you expected it to, and we are glad that we were able to quickly process a refund for your order. We hope you’ll give us an opportunity to fill your container needs in the future and that we’ll be able to provide service that is consistent with your expectations moving forward. Thank you, Arielle & Team ContainerDiscounts.com

Response from ContainerDiscountsJan 6, 2021

Hi Scott! As a prior enlisted airman, I appreciate your service to our country. I am sorry to hear your transaction did not go as anticipated. Unfortunately, Covid has not only left our friends and family ill, and taken many lives around the world, it has caused a shortage and demand on shipping containers. This is due to individuals' lives changing daily. This has also impacted our industry as a whole. The price of containers right now in the United States are unstable and changing every 48 hours in our smaller markets as we discussed on the phone together yesterday January 5th. From the 22nd of December to today, the price of your specific container increased $750. I understand the impact that has on you, as well as the rest of our customers undergoing the same scenario in this time of need. Please know our goal is to be transparent with you and within a timely manner. Your purchase was made on the 4th and we helped you cancel by the 6th because of cost difference. This is not the definition of a scam and we appreciate the opportunity to serve you. I hope to see you in the future. Sincerely, Ari & The Containerdiscounts.com Team