Susan B.
Order # 1969 I purchase 2/4/2021 and…
Order # 1969 I purchase 2/4/2021 and paid for container in full and received confirmation email. I was told deliver would be 3-5 days. Well it is 2/23/21 and I have emailed and received a phone response that they can't find the sea container I paid for but I can pay more and get one delivered with in 3 days. I called and spoke with a gentleman he told me that I might have to pay extra for a faster delivery fee or upgrade. I informed the gentleman I wasn't going to pay extra for one I want the one they advertised when I purchase and the took my money for. Then I get an email that states the same I can pay more to get one immediately but the one I ordered and paid for I won't get for a few more weeks if they can get it at all. I have been email to others. The one lady stopped communicating with me and the other basically said pay for upgrade or take the refund. I want the container I purchased and It would have be nice to have had it delivered within the 3-5 days but I was ok with the 2 week wait for delivery as long as they keep in touch with me but all I'm getting is upgrade and pay extra or take the refund. Then they throw the weather situation as a delay in getting one well the storm didn't happen until 1 week and3 days later so I don't buy that excuse for the delay or not being able to get my container. Not a good way to do business. I feel that your employees are price gouging me with their own direction or maybe its the company's business practice. If Price gouging is a normal business practice I think its a bad way to do business. I'm will be filling a complaint with BBB.

