contactlensXchange Reviews | Read Customer Reviews of contactlensxchange.com

contactlensXchange Reviews | Read Customer Reviews of contactlensxchange.com

contactlensXchange reviews

60 approved reviews, newest moderated first

Gina B.
Jun 2, 2026
Finding these lenses really made my day
It took me quite a while to decide while browsing through their selection but I finally settled on the brown lenses. I have been wearing them all day without even realizing I was wearing them. They are surprisingly comfortable and it is great to finally find a pair that feels this good. Honestly, it just makes my day knowing that I found lenses I actually love.
Response from contactlensXchangeJun 5, 2026
Thank you so much for taking the time to share your experience. Reading your review genuinely made our day! We know it can take some time to browse through all the options, so we are incredibly glad you found the perfect brown pair. Hearing that they are so comfortable you forgot you were even wearing them all day is the best feedback we could ever ask for. Thank you for choosing us, and we look forward to welcoming you back whenever you are ready for your next pair!
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ALICE
Apr 28, 2026
Amazing service! They saved my day.
I was so worried after I accidentally ordered the wrong power for my lens. I emailed their customer service in a panic and they were so friendly and comforting about my silly mistake. They calmed me down and fixed my mistake without any hassle. It is heart warming to find a shop that really cares about their customer. I will come back another time to buy from them again.
Response from contactlensXchangeMay 7, 2026
Thank you so much for your kind words and for sharing your experience with us. We completely understand how stressful it can be when an order mistake occurs, especially with prescription lenses, so we’re very happy our team was able to assist and provide reassurance. Your feedback truly means a lot to us, and we’re delighted to hear that our customer service team could help resolve the issue quickly and smoothly for you. Creating a caring and supportive experience for our customers is always our priority, and we’re grateful for your trust and support. We look forward to serving you again in the future!
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Shelli Y.
Apr 15, 2026
Ill let you know if I ever receive…
Ill let you know if I ever receive them.theyve been "stuck in customs" for a month now and this was AFTER ordering from their site and being told the item was discontinued so I asked for another brand...guess what, yes they didnt have that one either. So now the one they suggested, I may never see...so far Id give them a zero if this had the option
Response from contactlensXchangeMay 2, 2026
We take all customer feedback seriously and have reviewed this matter internally. At this time, we are unable to match this review to any verified order or customer record in our system based on the information provided. For this reason, we had requested additional details via Trustpilot to help us properly investigate and resolve the issue. Unfortunately, we did not receive a response within the review period. If this relates to a genuine order or experience with us, we would still welcome the opportunity to look into this further and assist. Please contact us directly so we can resolve this appropriately. We also do not engage third-party services to generate or influence customer reviews, and we only respond to verified customer interactions. We remain committed to transparency and genuine customer service.
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Eugene C.
Jun 17, 2025
Resolved the problem thank you.
Update. The company has refunded me for package I never received. Good customer service. Thank you!
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Acoustic C.
Jan 8, 2025
Needed contacts got contacts
I ordered contacts and got what I ordered. International shipping without any customs issues
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M S.
Dec 11, 2024
Standard box of Air Optix has 6…
Standard box of Air Optix has 6 contacts, Contactlensxchange box only has 3 for the same price in US. Took 20 days to receive and only partial shipment. Instantly charged PayPal without authorization. Total scam from start to finish
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Sarah J.
Nov 21, 2024
They are awesome!
They were great my lens came in less than 2 weeks I was able to track them I would recommend them to anyone
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Adam S.
Nov 6, 2024
late refund
They canceled my order. They said they are out of stock after accepting the order and getting the payment and despite I tried to reach multiple times they are not refunding my money. UPDATE: They refunded my money 20 days after order..
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