contactlensXchangeReviews of contactlensxchange.com

Ill let you know if I ever receive them.theyve been "stuck in customs" for a month now and this was AFTER ordering from their site and being told the item was discontinued so I asked for another brand...guess what, yes they didnt have that one either. So now the one they suggested, I may never see...so far Id give them a zero if this had the option

Standard box of Air Optix has 6 contacts, Contactlensxchange box only has 3 for the same price in US. Took 20 days to receive and only partial shipment. Instantly charged PayPal without authorization. Total scam from start to finish

I ordered 4 boxes of contact lenses , they sent only 2 and then credit back for the other 2 boxes to a PayPal account supposedly that's not even my account, to begin with I didn't pay with PayPal ,why would they credit back to PayPal and less no my account. just fraud, scam

I ordered from this company the wrong size and sent my Dr's prescription in and they didn't check it with what I had ordered and sent it to me over a month after I had ordered and would not give in my money back even throw there website says and the law says they must check it. Also, I wrote a bad review on there website and it never showed up. (figures)

This is an update on my review of October 18, 2022. I finally received my contact lenses on October 26, 2022. They were shipped from Singapore. Over 7 weeks from my order date of September 5, 2022. In the receipt that was in the box is a note saying that I need to "Soak lens in multipurpose solution for 6 hours before use." What?? Are these not sterile? I am not happy at all with this company.

First my order took over a month to arrive. Second, the contacts were 3 lenses to a box and not 6 like most companies I have used online. I can say that's on me for not seeing that in the details but come on, their price was only a few dollars cheaper than who I usually go with so I didn't think much of it.

I have orders from them many year and was happy with at first but this few year they alway have problems with my order. After i put in my order and they take my money they would email me and ask me to change my power to a higher power or a lesser power. One or two time i had just cancel that item but still keep the rest of my order. This time again they telling me the same thing even after months later and it was different power im ordering it still out of stock at first. So i ask them to switch my two into another color but still keep the power they reply to me that “ Sorry we do not have geo eye cream vanilla brown with the required power as this power is not common.” After the email back and foward i ask them to cancel my whole order and the way it seem they want to pressure me into accept another power like use instead of cancelling my whole order. And when i told them i want to cancel all they tell me they i could keep the rest of my other order and just cancel this two order and i told them no and ask them to cancel my whole order they then tell me if i was to cancel my whole order they will refund me but will charge $2.50 out of my order. Honestly $2.50 is not much but i will never order from then again and will look for another site for my future purchase this company keep getting worst with how they handle problems. Why do they have that power to order if they dont have it in stock or even exist to process. And my previous orders i have same issue and i didnt have time to reply (because i dont check my email often) to them they just send me a different power without my permission of accepting.

Dont purchase the refund and exchange policy sucks....it took forever to get my purchase dont waste your time or money never have I wrote a review but I'm warning u about this company