NACAReviews of consumeradvocates.org

Going through the first workshop! Love how straight forward the process is being explained! Looking forward to beginning the journey towards home ownership.

First Day attending the workshop. Loving what I am hearing. Gwendolyn Davis

My experience with NACA has been outstanding. From the very beginning, I felt supported every step of the way. The online portal is very user-friendly and makes it easy to complete tasks at your own pace as you gather the required documents. When I had trouble accessing one of the funding links, I called customer service and was connected with an incredibly knowledgeable representative. She was patient and kind and stayed on the phone with me while I viewed my portal until we resolved the issue in less than 15 minutes. She answered every question I had and even helped me secure an earlier appointment by referring me to another mortgage counselor. My mortgage counselor has been equally amazing. During our first meeting, I had scheduled the appointment during my lunch break at work. I'm a Research Manager, and an unexpected issue came up that required my immediate attention. I had to leave our Zoom meeting for about 30 minutes and was convinced I had missed my opportunity. To my surprise, when I returned, my counselor was still there. She had continued working on my file while I handled the situation and greeted me by saying I was just in time to finish everything. That level of understanding and dedication meant so much to me. Before working with NACA, I assumed that organizations offering free or discounted services would be rigid and quick to find reasons to deny assistance. NACA completely changed my perspective. Every staff member I've interacted with has genuinely wanted to help me succeed. They treat people with dignity, patience, and respect, and their mission of helping people achieve homeownership is evident in every interaction. I also appreciated that my mortgage counselor proactively let me know she would be on vacation, so I understood the timeline for responses. That level of communication made me feel valued and kept me informed throughout the process. If you're interested in becoming a homeowner and need guidance, I cannot recommend NACA enough. They provide far more than financial assistance—they provide encouragement, education, and a team of people who truly want to see you succeed. NACA is the real deal, and I can't wait to purchase my duplex!

The is my 2nd time trusting NACA with my home buying process and I am grateful to have an amazing program to help with homeownership.

Dealing with NACA has been a great experience for me. While preparing to become a first-time home buyer, this process has also been a great learning experience as well. I am learning a lot about the home buying process and what it takes to become a home owner, My counselor Antonio is very knowledgeable and does not sugar coat anything. I am referring anyone I know looking to purchase a home to NACA.

This is my 2nd time around with NACA! They will hold your hand through qualification while helping you to prepare for homeownership! This time around their systems have been updated and their counselors are readily available!

I have been working with NACA for some time now on my journey to purchasing a home, and overall, my experience has been very positive. While there have been some ups and downs along the way, NACA has remained supportive and committed to helping me reach my goal. My counselor, in particular, has been outstanding. They have taken the time to thoroughly explain the process of purchasing both a single-family home and multi-unit properties, making sure I understand each step. Their patience has meant a lot to me, especially during the fluctuations in interest rates, which can be stressful and overwhelming. Throughout this process, my counselor has consistently encouraged me, reminding me not to give up on my goal of purchasing property. Their support, guidance, and dedication have made a significant difference in my experience. I truly appreciate NACA’s commitment to helping individuals achieve homeownership, and I’m grateful for the support I’ve received during this journey.

NACA consumer advocates is a very wonderful program. This program helps you to purchase a home with very limited stress and a lot of financial power. I did my intake with one of the conselors , she was very patient and informative.