Ian
Dissappointed
First order got forgotten at the factory and we had to chase. Installation was good and happy with windows. Second order again took longer than promised to be completed. Installation was good, however, it was noticed that the grills did not match the originals on three of the windows. Replacement windows were ordered and when they arrived only two turned up and they were still wrong. Seems to be no controls on ether production in the factory and on quality inspection prior to delivery making the process unnecessarily difficult and time-consuming.
Response from Conservation Construction Of TexasMar 27, 2018
We understand your frustration! While the majority of our projects do go smoothly, things can unexpectedly end up taking more time than anyone anticipates - largely due to so many moving parts with regards to custom built windows. I do apologize that you experienced a delay, and that there was a manufacturing glitch that arose with your most current project. We do work proactively with the manufacturer on a regular basis to improve their quality control; and appreciate you bringing things like this to light so that we can use them as teaching tools. Thank you for sharing your experience.