Conquest GraphicsReviews of conquestgraphics.com

Response from Conquest GraphicsJul 19, 2024

Thank you so much for taking the time to leave us your review, Jocerlyn! We take customer service very seriously, striving to help our business partners order with confidence, and we are so happy to hear your representative was able to ease any uncertainty. Please feel free to reach out to us whenever you have questions or need assistance; we are here to support you. Thank you again for your feedback. It has been a pleasure working with you, and we hope to work with you again soon!

Response from Conquest GraphicsJul 19, 2024

Hi Grant! Thank you so much for your feedback! We are pleased to hear you were happy with our pricing; competitive pricing is a priority of ours, and your kind words made our day. However, we're very sorry about your experience with our ordering process. We strive for easy ordering, and ensuring our business partners have the resources they need is one of our main goals, and we are very sorry we fell short. We would love the opportunity to discuss with you how we can improve all future experiences. Please feel free to respond to the recent email from our Customer Service Manager or call us at 800-707-9903 at your convenience; we look forward to making things right with you. Additionally, we have helpful design templates and an art file setup page on our website. If you'd like links to these resources, please email us at [email protected] or use our live chat tool on our website, and we will be happy to send them your way. Thank you again for your review. Your feedback lets us know what we are doing right and how we can improve, and we are grateful for that. Thank you, Conquest Graphics

Response from Conquest GraphicsJul 9, 2024

Hi there! Thank you so much for taking the time to leave us your review. Our goal is easy ordering, fast speeds, and 5-star experiences, and your kind words mean the world to us and let us know we're on the right track. We hope to work with you again soon! In the meantime, if there is anything we can help with, please don't hesitate to contact us. We're here for all your print and marketing needs!

Response from Conquest GraphicsJul 3, 2024

Thank you so much for taking the time to leave us your 5-star review, Joe! We are so happy to hear you enjoyed working with Meg and that she was able to help you with your questions; we definitely count ourselves lucky to have her on the team. She will be so happy to hear your kind words! It has been a pleasure working with you, and we look forward to you receiving your proof. We can't wait to hear what you think and hope for the opportunity to work with you again!

Response from Conquest GraphicsJul 3, 2024

Hi Steve! Thank you so much for taking the time to leave us your 5-star review! Attentive and responsive service are some of our top goals, and your kind words mean the world to us and let us know we are on the right track. Working with you has been an absolute pleasure, and we hope to work with you again soon! In the meantime, if there is anything we can help with, please don't hesitate to contact us. We're here for all your print and marketing needs.

Response from Conquest GraphicsJun 21, 2024

Hi Jayden, thank you for taking the time to leave us your review. Your feedback lets us know where we can improve, and we greatly appreciate that. Our process requires payment before we provide proofs of print designs to keep everything moving as fast as possible for our customers. While you are able to make any necessary revisions before approving your files and moving your order to production, we understand your frustration and will look into how we can enhance our processes. For the cancelation fee, we apologize for your unhappiness. This fee helps us cover costs associated with processing orders, as many steps are required before and after the print file upload. We also pride ourselves in offering excellent customer service and easy online ordering, and we apologize for your poor experience. We would love the opportunity to discuss with you in more detail on where we failed you so that we can improve our website and customer service. If you could please give us a call at your convenience at 800-707-9903, we would appreciate the chance to learn how we can make all future experiences better. In addition, in an effort to try and make things right, we would like to offer you a 10% discount on your next order. We will email you this discount code shortly and hope to chat with you further about how we can improve. Thank you again for taking the time to leave us your review. We appreciate your honest feedback.

Response from Conquest GraphicsJun 12, 2024

Hi Mike! Thank you so much for taking the time to leave us your amazing review! We strive for high-quality products, competitive pricing, fast speeds, and excellent customer service, and your kind words let us know we're on the right track. We are also so happy to hear Laura helps make your wonderful experiences happen consistently! We are truly grateful to have her on the team, and she will be so excited to hear your feedback! It is always a pleasure working with you, and we look forward to providing you with 5-star experiences for many more print projects to come!

Response from Conquest GraphicsJun 12, 2024

Thank you so much, Nicole! We strive for excellent service and high-quality products, and your kind words mean the world to us, and let us know we're on the right track! It is always a pleasure working with you, and we look forward to your next print project!