Jayden H.
I wasn't able to view my print before…
I wasn't able to view my print before submitting my payment and was told it will cost me $25 to cancel prints that hadn't even been submitted yet. Poor customer service. Website difficult to navigate. Overall a very negative experience. Would not be following through with my order if not for the "cancelation fee"
Response from Conquest GraphicsJun 21, 2024
Hi Jayden, thank you for taking the time to leave us your review. Your feedback lets us know where we can improve, and we greatly appreciate that. Our process requires payment before we provide proofs of print designs to keep everything moving as fast as possible for our customers. While you are able to make any necessary revisions before approving your files and moving your order to production, we understand your frustration and will look into how we can enhance our processes. For the cancelation fee, we apologize for your unhappiness. This fee helps us cover costs associated with processing orders, as many steps are required before and after the print file upload. We also pride ourselves in offering excellent customer service and easy online ordering, and we apologize for your poor experience. We would love the opportunity to discuss with you in more detail on where we failed you so that we can improve our website and customer service. If you could please give us a call at your convenience at 800-707-9903, we would appreciate the chance to learn how we can make all future experiences better. In addition, in an effort to try and make things right, we would like to offer you a 10% discount on your next order. We will email you this discount code shortly and hope to chat with you further about how we can improve. Thank you again for taking the time to leave us your review. We appreciate your honest feedback.