ConnectPOSReviews of connectpos.com

STAY FAR AWAY! again, STAY FAR AWAY! I have used several systems to sync POS systems and the internet to operate retail store locations. This seems ok to start, but once you begin to actually use the features, nothing works, nothing syncs, reports are not accurate. I spent over 6 months with customer support and over 250 emails and they could not fix any of the problems that restricted the system from operating correctly. They will not offer refunds and will not supply you with a product that works. again, STAY FAR AWAY!

Their POS is okay, not great. But their MSI module is soo bad, I could write a book about it! We gave them feedback for more then 3 years but everytime they made an update something else broke. It was really horrible! With this experience we didn't have a lot of patience with their POS since it needed a major fix. A fix which never came so we decided to also stop using the POS. The first line helpdesk, Amy, Natalie, Grace are great nothing bad about those girls but their tech team....UNBELIEVABLE BAD!!!

The system is clean and easy to use, but my payments processing through Stripe has never worked. Payments through Stripe works on my website and directly from the Stripe portal, but not in my point of sale. I contacted support during off hours (they supposedly have 24/7 support) and they offer no help. Instead they have asked me 3 times for my password. My password. To my payments system. When I refused to give them the password to my point of sale system that includes sensitive financial data including my Stripe API key, they outright asked for my Stripe API key. If you don't know the dangers in giving out a Stripe API key, just Google it... you are in for some horror stories. Talk about scary and dangerous. If I were an unsavvy user these a-holes could have drained my bank accounts and credit cards of my clients. And would have. You don't ask for someone's password and secret (financial) API keys unless you are committing severe financial fraud.

We found out that this app has an open backdoor and all our client data was open to download. They fixt it in the latest update but how is it possible that there was that major leak of data! We also payt for some custom work. We payt but didn’t provide the details. Now we want to cancel the work and they refuse paying it back.

All seemed great at the start when doing the trial. They became very pushy to pay up front for 2 years. So we decided to just use the basic monthly plan to see if the system worked before committing. We've been using for a while now and have gone to do our taxes and it turns out connect pos has over ridden our woocomerce taxes and put everything at 0%. When I contacted them they said it wouldn't override. Then when I provided proof they said they needed time to fix it. Now they're saying we need to pay more to use tax classes. Like how is this a functional POS if it changes the tax classes. Not to mention a lot of products won't scan even when barcode is correct. The only reason they have lots of 5 stars is because they offer a great service before actually getting your money!

I guess it could be a good POS. Unfortunately have i been trying to implement the it for 4 months now, but no success yet. Also hard to reach or give a good status update. Dean K

ConnectPOS is incapable causing my shop to close when system downed. The inventory is never right because ConnectPOS can't update MSI. Sometimes, the app can't close the sale causing my customers need to take screenshots as proof of purchase. Then, we re-create the orders when the app is back to life. Today I spent 3+ hours with Hana trying to fix one problem in MSI, but their side caused a disaster that we can't use the app at all during shop hours. That means close of business until further notice.