ConduentReviews of conduent.com

Appalling organisation. I have been charged for three Dartford crossings I didn't make in August and September. This has put my account into suspended status due to not having enough credit. I have complained by email four times with no response. Called and after 90 minutes on hold spoke to someone in customer services (which you can only reach if you select that you are a resident, even though I'm not). Was told the vehicle registration number detected on ANPR, which doesn't match my car and they had wrongly allocated the charges to me (it was one digit different). I was told the charges would be refunded but still nothing. I am still getting reminders to top up my account and my account is still suspended. I fully expect to get a PCN despite my complaint being validated on my phone call. Utter shambles. If the government can't run a single stretch of toll road efficiently and accurately then God help them with our NHS and other public services. Why have they appointed this useless company? I've researched and apparently the Dartford Crossing ANPR is only 95% accurate! I even, at first, reported a possible plate cloning to the police, and they confirmed they get a lot of that relating to the Dart charge and often people suspect cloning when it's just their inaccurate ANPR. My registration number is correctly displayed on my vehicle's plates.

After trying at least once a day for over 6 weeks, I have finally managed to renew my Local Resident Discount for the Dart Charge, which is administered by Conduent. I’ve taken over 130 photos of documents to send them and tried to pay 48 times. I have never been nearer than 43 in their phone queue and have sent and received numerous emails. Finally, the only way left was to send everything to them by recorded delivery and to make them aware that I have kept evidence throughout. The level of service from this company is Kafkaesque.

These guys are the payment processor for Dart Tag (in the UK - the Dartford Tunnel Toll charges). Since the change to them from the previous provider, nothing has worked. I cannot validate debit or credit cards. Its been like this for months. Something that basic and that simple they can't get to work.

Avoid and you’ll dodge the deadliest career bullet/move ever. The EMEA sales director, who reminds me of a rogue taxi driver, trying to overcharge me, when he was trying to offer me a ride from Delhi airport to the city, is a two faced conman. First they agree to everything you say, even in writing, just to get you to sign the contract. But then….you’re in for a nasty surprise, as the gloves wear off very quickly and that’s when they starts asking very personal questions, bank statements and even confidential contracts of your previous employments. Yes, very dodgy indeed. You are left with no choice, then to get out, while you can and hope, that your personal data doesn’t get lost or stolen on the East European digital black market.

I got made redundant and there were waves of redundancies throughout the years. The management did not focus on real problems. Low wages and no pay reviews.

The company is so poor to work for and I am so relieved that I have left the business. No recognition for the work, time and effort people put into their work. The only feedback you received is if it was bad/judgmental. And not only this I can keep going on and on but the point I was Initially raising today is a major major Gdpr breach, since the lock down has been in place people who still work for conduent who are now instructed to work from home have committed major Gdpr breaches which I'm sure Google will not be at all happy with seeing as conduent are Google customer services. There is one individual in particular who works within one of the foreign language speaking teams at conduent based in Poole, Dorset. This individual has shared customers data while working from home and I have seen this first hand. I can list an arms length of Gdpr breaches this individual has committed. I am now debating whether I should pass my findings on to Google them selves as I'm convinced conduent will not act accordingly.