CondenastReviews of condenast.com

Purchased a subscription at the end of November last year on special. I had in my diary to cancel before full price sub was due. Guess what, they billed a month prior to the sub expiring. I'm sure it is in the fine print somewhere. If you decide to take advantage of one of their super value subs, cancel when ten months in to be sure you don't get stung. Digital edition for over $50 NZ? Not worth it in my opinion.

This is not a review of the quality of their products, but of their business practices. After a free trial subscription, which I subsequently cancelled, I have been repeatedly almost $200 annually (and sent magazines for a at least one extra) year. In fact, I have to assume it’s from the free trial not ending, because there are no emails, and no details associated with the withdrawals besides that they are coming from Condé Nast. Learn from my mistake, and only trial a subscription if you’re ok with paying for it for the rest of your life.

I Have purchased one year subscription of house and garden magazine in Decorex2021, to begin the subscription code never worked, calling customer service, I started receiving the magazines, but only for 3 months, after that they told me that my debit direct was refused, which doesn't make any sense as I had paid for one year subscription. They asked me for my bank details, I provided my receipt of payment but after many emails nothing was done and I still don't have either the magazines or the refund for them. Awful customer service. Bad service.

After purchasing an annual subscription and receiving no magazines for weeks, I then had to endure two weeks of back and forth emails to resolve the issue, including having to provide a bank screenshot to prove the transaction as they had seemingly lost my details. Fast forward a few months, and after getting 3 mags I had again stopped receiving them. Turns out they had suspended my account for an incorrect address (I hadn't moved) and I wasn't told about this until I had emailed numerous times to query the suspension... It's now been over a month since they'd assured me that they would reissue my subscription and provide the backdated magazines within 7-10 days and yet I have received nothing, and had no responses to my numerous emails. It's just not worth the hassle. Update: I asked to cancel my subscription and was told my fee would be refunded in 5 working days... it's now been 11 working days and no sign of the money. Will have to endure chasing them again.

Continuously unsubscribing from emails from this company and still getting bombarded. I’ve updated every email preference I have and I’m still getting emails. I deselect everything, the page states that my preferences have been saved: next day, more emails.

Having received an email from Conde Nast directing me to their web site regarding a competition, I followed the link as I had many times before, but was unable to access any form to submit my answer. I reported this to customer services who ignored my email. The following week, I had the same issue with another Conde Nast competition, so I tried two different platforms, yet both had the same issue. So I wrote to the website people, who ignored the email. I have tried writing to management without success. Not a company worth dealing with if it can't be bothered to communicate with someone pointing out they have broken their website.

I purchased a subscription for a birthday present and wanted it delivered after I had seen my friend on their birthday. Following phone call and email to make sure it went right, they still delivered it before I could see my friend. He thought it was junk mail. Nice way to surprise people conde nast.

Good holidays