SAP ConcurReviews of concur.com

Worst experience, brainless staff and slow and glitchy app, waste of space

We have been working on the integration since April of 2024. The “Support” team is useless and refers us back to the account reps. The account reps don’t respond. The original rep set us up on a platform that wouldn’t work for our needs so we had to switch platforms. We chose Concur because it’s the only one that would integrate with our ERP system and work with our Corporate Cards (Chase Ink) - only to be told that the Chase Ink integration was broken. Now we can integrate with Chase Ink but can’t get ANYONE to work with us on the integration (emailing for MONTHS). The reports are TERRIBLE. They suck to read. The suck for printing. As a whole, this is a terrible way to do business. I don't understand why it is SO difficult to get help/support from Concur. I don't understand how they have become so popular with the lack of customer support or standards.

If I could go lower I would. The most cumbersome and frustrating experience I've ever had. It's like they've tried to make it difficult.

SAP Concur is impressively consistent – if you're looking for a masterclass in inefficiency, constant page reloads, and software that never works as intended. It's like they took the simplest task, expense reporting, and thought, "How can we make this as slow and painful as possible?" Truly, they've outdone themselves. I wish we’d gone with anyone else because watching paint dry is a smoother, faster process than using this system.

If there were an award for the most frustrating, clunky, and downright unusable app, SAP Concur would win hands down. Using this app feels like being stuck in 2005—except even back then, apps were better. The interface is archaic, navigation is an absolute nightmare, and performing even the simplest tasks feels like pulling teeth. It crashes, lags, and takes forever to load. Want to submit an expense report? Good luck—it’s like the app actively works against you. Buttons don’t respond, workflows make no sense, and you’ll waste hours trying to do something that should take 5 minutes. For a company the size of SAP, this level of incompetence is shocking. It's as if nobody at Concur has actually used their own product. The user experience is so poor that it feels like a punishment. Businesses rely on this app because they’re locked in, not because it’s any good. Honestly, SAP should consider shutting this project down, firing whoever thought this design was acceptable, and starting from scratch. Employees who are forced to use this app deserve hazard pay. It’s THAT bad.

Worst customer support. The agent asked me to log into an account that was disabled. Then, I was put in an loop with no success.

No star at all more appropriate. Up to companies to get rid of this piece of crap. Or is it being used by them as a highly immoral money-saving ploy? They need to come out and support people like me who have simply given up on money they are owed through sheer exasperation.

If I could give them zero stars I would,absolutely shocking 😒