James R P.
Who can I talk to?
I started with Palisades in 2023 with several credit cards near 30k in debt. I was pleased with everything up until the name change. Since then customer service is lacking. With Palisades I had 2 accounts go to court and was provided legal representation and did not have to go to court and the accounts were settled. However in early in 2026 I received a summons and provided the info via fax. The court date was in April and I did not receive local representation and went to court myself. The court was gonna garnish my wages but they did allow me to extend to June court date. I have received emails from a negotiator that an offer of 84% of balance was offered by the debtor with 20 payments totaling $3500 and I was fine with that. My negotiator of course countered and for 2 weeks I have tried to get confirmation of deal but can only talk to 833-929-0999 who cannot provide legal advice nor can they connect me with some one who can. They tell me that the negotiator, Palmer Fox is in contact with debtor but that is all they can tell me. Today is June 7 and I will be going to court tomorrow morning not knowing what will happen. All I want to do is talk to someone that can answer my questions. Hopefully things are worked out but just frustrating not knowing.
Response from Concordia Legal AdvisorsJun 8, 2026
Thank you for sharing your feedback. We are sorry to hear your experience has not met expectations. We understand how important communication and timely updates are, especially when legal matters are involved. Your concerns regarding response times and access to your negotiation team are noted, and we take this type of feedback seriously. Every client deserves to feel informed and supported throughout their program, and we want to ensure that is the case for you moving forward. We would welcome the opportunity to review your concerns in more detail and provide an update on your account status. Please feel free to contact us directly so we can further assist you. Phone: 949-656-3891 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing client concerns with care, transparency, and professionalism.