Allan M.
Don’t like that I have to call every…
Don’t like that I have to call every time I forward and email. Your portal is not being utilized correctly. I should be able to upload emails and documents to my file from the portal. In addition to be able to speak to the person who is assigned to my case for updates.
Response from Concordia Legal AdvisorsNov 21, 2024
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced with our process. Your concerns about uploading documents directly to the portal and having access to your case manager are completely valid. We’re actively working to improve our portal’s functionality to make it more user-friendly and efficient, including options for uploading documents directly to your file. In the meantime, we encourage you to reach out to our customer support for assistance, and we’ll do our best to streamline things for you. Regarding case updates, we understand how important direct communication is. While we aim to provide consistent support, we’ll review how we can improve access to your assigned case manager. We truly appreciate your patience and understanding as we work to make these improvements. Please don’t hesitate to reach out with any additional concerns.